Assuming the Best About Others is Hard—But Necessary

Are you guilty of bracing for the worst when it comes to your clients, colleagues, and bosses? Amer Kaissi, professor at Trinity University, explains why bringing that negative mindset to work will quietly undermine your team, organization, and career. He wants leaders to instead adopt a "positive intent mindset," which means giving everyone -- even people who disappoint you or with whom you vehemently disagree -- the benefit of the doubt. He shares five key capabilities we can all build to improve trust and performance without sacrificing accountability. Kaissi's book is called The Positive Intent Mindset: Exceptional Leadership Through Trust and Accountability.

You can listen to Assuming the Best About Others is Hard—But Necessary online on Radio and Podcast. Open the player on this page to stream the available audio.

Assuming the Best About Others is Hard—But Necessary is an episode from HBR IdeaCast by Harvard Business Review.

This episode is 29:15 long.

This episode was published on Feb 24, 2026.

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