Kerry Bodine On Why 2026 Is The CX Profession’s Inflection Point
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Principal Analysts Su Doyle and Shari Srebnick join Angelina to explore the differences and overlaps between Customer Success (CS) and Customer Experience (CX) teams. The conversation delves into CX and CS teams' primary...
435: CX And CS: Collaboration For Business Outcomes is an episode from Forrester's CX Cast by Forrester. Principal Analysts Su Doyle and Shari Srebnick join Angelina to explore the differences and overlaps between Customer Success (CS) and...
This episode belongs to Forrester's CX Cast.
Use the player on this page to stream the episode online.
Published Jan 13, 2026, 26:32 long, audio available.
May 7, 2026 - 34:42
Apr 30, 2026 - 39:55
Apr 23, 2026 - 20:54
You can listen to 435: CX And CS: Collaboration For Business Outcomes online on Radio and Podcast. Open the player on this page to stream the available audio.
435: CX And CS: Collaboration For Business Outcomes is an episode from Forrester's CX Cast by Forrester.
This episode is 26:32 long.
This episode was published on Jan 13, 2026.
Apr 16, 2026 - 18:42
Apr 9, 2026 - 23:11
Apr 2, 2026 - 31:06
Mar 26, 2026 - 34:04
Mar 19, 2026 - 23:18