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433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs
Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, and VP principal analyst Maxie Schmidt join Angelina to discuss the evolution of Amdocs and its approach to customer engagement through its voice-of-the-...
About This Episode
433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs is an episode from Forrester's CX Cast by Forrester. Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, and VP principal analyst Maxie Schmidt...
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This episode belongs to Forrester's CX Cast.
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Episode Details
Published Dec 16, 2025, 35:36 long, audio available.
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Questions About This Episode
What is 433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs about?
Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, and VP principal analyst Maxie Schmidt join Angelina to discuss the evolution of Amdocs and its approach to customer engagement through its voice-of-the-customer program. Tzachi shares insights on how Amdocs transitioned from a monopoly mindset to a customer-centric approach, emphasizing the importance of understanding customer feedback and its impact on revenue.
Where can I listen to 433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs?
You can listen to 433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is 433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs from?
433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs is an episode from Forrester's CX Cast by Forrester.
How long is this episode?
This episode is 35:36 long.
When was this episode published?
This episode was published on Dec 16, 2025.
Can I save 433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs for later?
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Are there related episodes from Forrester's CX Cast?
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Where can I listen to 433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs?
You can listen to 433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
433: Practitioner Stories: From Monopoly Mindset To Customer Centricity At Amdocs is from Forrester's CX Cast by Forrester.
What are the episode details?
Published Dec 16, 2025 and 35:36 long