Bringing Greater Hospitality to the Ballpark w/ Eric Weisberg

The baseball business is a relationship business and has the same core values as any other hospitality industry. It’s a practice that Eric Weisberg preaches as the Vice President of Fan Experience. In this episode, Eric discusses the influences roles with Disney and the Kansas City Zoo has on his career in baseball, his “Fan Host for a Day” program and how to show up for a job in the sports industry. Show Notes 3:43 Eric’s Career Journey to Tampa 11:09 Hiring for Skill Sets over Industry Experience 13:44 Fan Host for a Day 21:02 From Negative Experience to Brand Ambassador 26:45 Reviewing the Savannah Bananas 32:12 The Tech Driving the Future MLB Fan Experience 34:27 The Effect of Promotions and Theme Days 43:07 Influencing the Fan Experience Vision Across Departments 45:45 The Best Fan Experience: Naturalization Ceremony 48:46 Breaking Into the Industry 55:46 Parting Advice: Place Emphasis on the Staff ----- Connect with Eric via email Join Sports Learning Online - a cross-functional community of sports business professionals coming together to share best practices and foster professional development. Connect with Host, David Millay: Connect w/ David Millay on LINKEDIN: Follow David on INSTAGRAM: Follow David Millay on TWITTER:

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Bringing Greater Hospitality to the Ballpark w/ Eric Weisberg is an episode from Flip the Switch by EngageMint by David Millay.

This episode is 57:45 long.

This episode was published on Dec 13, 2022.

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