What is IT Service Management (ITSM)

Federal Leader's Playbook by Oration Recording

Oct 4, 201713:22Government & Organizations

The ways in which IT organizations manage, track, and respond to service requests has enabled them to make dramatic leaps forward in terms of efficiency, situational awareness, and mission performance. In this introducto...

Related Episodes

Continue listening to more episodes from Federal Leader's Playbook.

Garbage In, Garbage Out

Oct 4, 2017 - 21:54

Is CMDB important for your organization? It may sound like the tool is usually not the issue, it's the pr...

Shadow IT & ITSM IT Service Revolution

Oct 4, 2017 - 06:32

Why does shadow IT exist? Guest star Brian Shealey (Kinetic Data) discusses the concept and why its impor...

ITSM - Not Just for IT Anymore

Oct 4, 2017 - 17:31

IT is beginning to spread into all aspects of the business process. Its beginning to bleed over into the...

Do we really need all these ITSM tools?

Oct 4, 2017 - 32:16

Special Guest Brian Shealey (Kinetic Data) discusses the importance of ITSM tools and whether or not we a...

What's Next in ITSM - Drive Automation then Integrate

Oct 4, 2017 - 16:29

Jeff Collison from BMC Software is back to co-host and tell you why its important to tie the IA world int...

Current State of ITSM in the Federal Space Pt-2

Oct 4, 2017 - 10:39

Jeff Collison from BMC software guest hosts in this two part episode. With ITSM tools asking organization...

Current State of ITSM in the Federal Space Pt-1

Oct 4, 2017 - 14:35

Jeff Collison from BMC software guest hosts in this two part episode. With ITSM tools asking organization...

ITSM's Maturity Assessment Model

Oct 4, 2017 - 18:55

Is the word assessment seen favorable in your eyes? Do you know where you are today? How do we measure ma...