Talk About Service Recovery With Your Team

Creating Disney Magic: Lessons in Leadership, Management, and Customer Service by Jody Maberry

Jun 9, 202615:51Business

"A lot of customers will point out things we don't even know we're doing wrong." Episode Chapters 06:46 Dealing with upset hotel guests 09:23 Handling difficult customers 10:49 Importance of Service Recovery 15:14 Handli...

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