Building Trust After Layoffs
"People are watching what you do after the decision, not the decision itself." Episode Highlights [02:10] The Impact Layoffs Have on Trust a...
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you ca...
Creating Disney Magic: Lessons in Leadership, Management, and Customer Service Podcast Guide
Listen to Creating Disney Magic: Lessons in Leadership, Management, and Customer Service, a Business podcast by Jody Maberry. Stream 607 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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Browse this show under Business podcasts.
Episodes
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Episodes
20 of 607 episodesLeadership Lessons from Walt Disney
"Resiliency is what separates dreams from results." Episode Chapters [00:02:15] From Professor to Speaker: Jeff Barnes' Journey [00:05:16] W...
Leadership is Not About a Title
"Leadership is not about a title. It's about your influence." Episode Chapters [00:02:22] Why Leadership Starts with Influence, Not Title [0...
Getting Buy In to Deliver Better Service
"Getting better is not easy, but it's the only way to be successful." Notable Moments [00:02:52] Why Longstanding Employees Resist Change [0...
Experience and Exposure Create Opportunity
"Your path doesn't have to be traditional to be successful." Notable Moments [02:12] Reflecting on 600 Episodes and Global Impact [07:51] Pu...
You Must Enforce the Rules Even For High Performers
"If you don't enforce it, you're giving permission." Notable Moments [03:02] When a High Performer Breaks the Rules [03:46] Having the Hard...
Serving Internal Customers
"We have internal customers, and the business depends on them." Episode Highlights [00:02:20] Recognizing Internal Customers [00:03:52] Elev...
Have the Courage to Speak Up
"Somebody's either got to step up, or people are going to start to step out." Notable Moments [00:01:15] Why Speaking Up Requires Courage [0...
Getting Buy-In for High Standards
"Storytelling helps people understand where they fit in creating the magic." Episode Highlights [00:02:19] Recruiting People Who Believe in...
Leading Through Anxiety in the Workplace
"If someone changes, something changed." Episode Chapters [00:01:26] Why Anxiety Often Isn't About the Job [00:03:21] When Accumulated Press...
How to Work with a Micromanager
"You need trust to operate at the higher levels of freedom." Notable Moments [00:02:00] Why Micromanagers Are Hard to Change [00:04:42] Deci...
Leadership is Getting Harder
"People don't leave companies. They leave their leader." Notable Moments [00:02:27] Is Customer Service Fading in Today's Workforce? [00:04:...
Inspiring an Unmotivated Team
"Most motivation problems are leadership problems." Notable Moments [00:02:22] Why "unmotivated teams" are usually a leadership issue [00:03...
Handling Unexpected Challenges
"Leaders don't need to have all the answers. They just need to know how to get to the right answer quickly." Notable Moments [00:02:40] Why...
Be Candid on What You Believe
"If people don't know where you stand, they'll make it up themselves." Notable Moments [00:02:49] Why open Q&A builds credibility fast [00:0...
Be Able to Explain What You've Learned
"Experience only matters if you can tell someone what you got out of it." Notable Moments [00:02:51] Why frequent job changes raise question...
Inspiring People to Take Action
"If you can connect action to something emotional, people will stick with it." Notable Moments [02:24] Why people don't follow good advice [...
You Know What You Need to Do
"Progress doesn't require perfection. It requires starting and staying with it." Notable Moments [0 0 : 27 ] Why every morning is a new begi...
Find Your People and Take Care of Them
"People like to go where they're happy to be seen." Notable Moments [01:19] Why people want to go where they feel welcome [04:29] Making you...
Knowledge is Currency
"Knowledge is the key that opens all the doors ahead of you." Notable Moments [03:55] Why making people feel important changes everything [0...
Questions About Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
Where can I listen to Creating Disney Magic: Lessons in Leadership, Management, and Customer Service episodes?
You can listen to Creating Disney Magic: Lessons in Leadership, Management, and Customer Service episodes online on Radio and Podcast. Open an episode and the site player will stream the available audio.
What is Creating Disney Magic: Lessons in Leadership, Management, and Customer Service about?
Creating Disney Magic: Lessons in Leadership, Management, and Customer Service is listed as a Business show. The show language is listed as English.
How many Creating Disney Magic: Lessons in Leadership, Management, and Customer Service episodes are listed?
This page lists 607 episodes for Creating Disney Magic: Lessons in Leadership, Management, and Customer Service. More episodes are available from the View more button when the list continues.
Quick Answers About Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
Where can I listen to Creating Disney Magic: Lessons in Leadership, Management, and Customer Service?
You can listen to Creating Disney Magic: Lessons in Leadership, Management, and Customer Service episodes on this page by opening an episode and using the site player.
What type of podcast is Creating Disney Magic: Lessons in Leadership, Management, and Customer Service?
Creating Disney Magic: Lessons in Leadership, Management, and Customer Service is listed as a Business show by Jody Maberry.
How many episodes are available?
This page lists 607 episodes for Creating Disney Magic: Lessons in Leadership, Management, and Customer Service where feed data is available.