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Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you ca...
Listen to Creating Disney Magic: Lessons in Leadership, Management, and Customer Service, a Business podcast by Jody Maberry. Stream 607 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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"People are watching what you do after the decision, not the decision itself." Episode Highlights [02:10] The Impact Layoffs Have on Trust a...
"Resiliency is what separates dreams from results." Episode Chapters [00:02:15] From Professor to Speaker: Jeff Barnes' Journey [00:05:16] W...
"Leadership is not about a title. It's about your influence." Episode Chapters [00:02:22] Why Leadership Starts with Influence, Not Title [0...
"Getting better is not easy, but it's the only way to be successful." Notable Moments [00:02:52] Why Longstanding Employees Resist Change [0...
"Your path doesn't have to be traditional to be successful." Notable Moments [02:12] Reflecting on 600 Episodes and Global Impact [07:51] Pu...
"If you don't enforce it, you're giving permission." Notable Moments [03:02] When a High Performer Breaks the Rules [03:46] Having the Hard...
"We have internal customers, and the business depends on them." Episode Highlights [00:02:20] Recognizing Internal Customers [00:03:52] Elev...
"Somebody's either got to step up, or people are going to start to step out." Notable Moments [00:01:15] Why Speaking Up Requires Courage [0...
"Storytelling helps people understand where they fit in creating the magic." Episode Highlights [00:02:19] Recruiting People Who Believe in...
"If someone changes, something changed." Episode Chapters [00:01:26] Why Anxiety Often Isn't About the Job [00:03:21] When Accumulated Press...
"You need trust to operate at the higher levels of freedom." Notable Moments [00:02:00] Why Micromanagers Are Hard to Change [00:04:42] Deci...
"People don't leave companies. They leave their leader." Notable Moments [00:02:27] Is Customer Service Fading in Today's Workforce? [00:04:...
"Most motivation problems are leadership problems." Notable Moments [00:02:22] Why "unmotivated teams" are usually a leadership issue [00:03...
"Leaders don't need to have all the answers. They just need to know how to get to the right answer quickly." Notable Moments [00:02:40] Why...
"If people don't know where you stand, they'll make it up themselves." Notable Moments [00:02:49] Why open Q&A builds credibility fast [00:0...
"Experience only matters if you can tell someone what you got out of it." Notable Moments [00:02:51] Why frequent job changes raise question...
"If you can connect action to something emotional, people will stick with it." Notable Moments [02:24] Why people don't follow good advice [...
"Progress doesn't require perfection. It requires starting and staying with it." Notable Moments [0 0 : 27 ] Why every morning is a new begi...
"People like to go where they're happy to be seen." Notable Moments [01:19] Why people want to go where they feel welcome [04:29] Making you...
"Knowledge is the key that opens all the doors ahead of you." Notable Moments [03:55] Why making people feel important changes everything [0...
"There's no upside for not being nice." Notable Moments [02:32] What "being nice" actually means in leadership and daily interactions [03:20...
"Every decision comes down to one question: is it worth it?" Notable Moments [00:01:19] Examples of shifting customer value [00:04:11] Indus...
"Anytime you can do more than everybody else, you'll stand out." Notable Moments [01:20] Persistence pays off [03:34] Creative ways people g...
"Training is useless if it's not enforced." Notable Moments [05:32] Anticipating problems is the foundation of training. [07:31] Enforcement...
"When you respect time, you build trust and your reputation grows." Notable Moments [03:30] Time is not the new issue; it's always mattered...
"Every leader's job is to inspect what they expect." Notable Moments [03:39] Seeing management as part auditing, part leadership [05:57] Why...
"When you surround yourself with people who think differently, you see your blind spots." Notable Moments [01:38] Becoming an expert and why...
"When you invest in people, they remember how you made them better." Notable Moments 03 :51 Why Disney invests heavily in the College Progra...
"You're not born disorganized. You become disorganized because responsibility grows faster than your systems do." Notable Moments [03:44] –T...
"If you can't clearly explain what you bring to the table, people won't know, and if they don't know, they can't value it." Notable Moments...
"When you're high quality and reliable, people will keep coming." Notable Moments [02:42] Early lessons about customer perception when raisi...
"Don't give your customers a chance to go try somebody else. They might not come back." Episode Highlights [03:42] Why environment and peopl...
"Everything is hard until it's easy. The only way it gets easy is practice." Episode Highlights [00:01:36] Lee recalls his first attempt at...
"If you want to be average, just let it go. If you want to be world class, everything matters." Notable Moments 00:01:19 – The mindset shift...
"If I'm having turnover again and again, there's something wrong. My job as the leader is to figure it out." Notable Moments [04:29] A lands...
"Humility puts people at ease. It makes people trust you more." Notable Moments 01:11 – Why humility is a byproduct of confidence 02:42 – A...
"The best thing we can do as leaders is create the right environment and let people be focused on what they're supposed to be doing." Notabl...
"Technology always changes things, but AI is changing everything faster than ever before." Notable Moments [01:53] Technology has always cha...
"Most of the time, when you've got a problem in your life, it's at least partially your fault." Notable Moments 00:03:25 – The story of miss...
"Half the battle in life is just talking about it and making sure people feel safe enough to do so." Notable Moments : 00:03:00 – Mental hea...
"Usually, it's not the problem that is the problem. It's how you handle the problem that becomes the problem." Notable Moments [00:01:24] –...
"People don't know until they're shown. Training gives your team confidence—and that's where exceptional service begins." Notable Moments: 1...
"The only thing that's going to matter are the people, nothing else." Notable Moments [01:49] Listener question on revamping a customer expe...
"Get to the point. Would you recommend us? Why? That's all you need." Notable Moments [02:20] The listener's question about improving custom...
"Take the chance to have as many experiences as you can. They really are educational—it's like going to school." Notable Moments [00:01:33]...
"Life is about service. When you help people, they don't forget." Notable Moments 00:50 – Staying grounded when your title changes 02:29 – W...
"Don't be afraid of tough questions. They bring out the last 20% of truth that everyone needs to hear." Notable Moments 00:01:24 The importa...
"You're either going to deal with it now or deal with it later. That's how time works." Have you ever noticed how easily we get used to thin...
"Nobody knows you have low self-confidence but you. And chances are, most people in the room feel the same way." Notable Moments 02:19 – Adv...
"You are the problem… or you can be the solution. Manage yourself first." Lee Cockerell answers a listener's two-part question on handling e...
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Creating Disney Magic: Lessons in Leadership, Management, and Customer Service is listed as a Business show. The show language is listed as English.
This page lists 607 episodes for Creating Disney Magic: Lessons in Leadership, Management, and Customer Service. More episodes are available from the View more button when the list continues.