How to decode consumer behaviour and boost your marketing impact

With AI and algorithms now powering much of our digital lives, it's easy to lose sight of the customer. Tune in to the latest episode of the CIM Marketing Podcast to learn how marketers can design strategies that prioritise authenticity, empathy and connect with human psychology. In the latest, must-listen episode of the CIM Marketing Podcast, we dive deep into the powerful and often subtle ways technology is reshaping consumer psychology and giving marketers new means for engaging with their customers. We’re welcoming leading experts Becky Simms, CEO of Reflect Digital, and Dr. Tom Bowden-Green, Senior Lecturer in Marketing and Behavioural Science, to dissect the biggest and fastest shifts happening in the industry right now. They’ll be highlighting the significant changes in consumer behaviour, especially the increased engagement with technology, and discuss the enduring importance of understanding consumer search behaviour, which has diversified beyond Google to include multiple platforms and social communities. Our experts will also discuss the critical need for marketers to strategically balance budgets, invest in robust audience research, and design campaigns for human behaviour rather than simply for algorithms. In this episode, we will: Explore the major recent shifts in consumer behaviour Show why marketing should be designed for humans not algorithms Reveal why friction can be good as well as bad Want to know more? Check out the CIM Content hub now for all things marketing.

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How to decode consumer behaviour and boost your marketing impact is an episode from CIM Marketing Podcast by CIM Marketing Podcast.

This episode is 39:17 long.

This episode was published on Oct 30, 2025.

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