002 - History of the Service Cloud, Features, and Use Cases
Dec 30, 2015 - 52:50
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003 - Using ManyWho to Automate Contact Center Processes
Episode 003 gets at the heart of business processes; automation. Service processes need as much or more automation than any other part of the business so this time we talk about workflow that goes beyond the Workflow Rul...
About This Episode
003 - Using ManyWho to Automate Contact Center Processes is an episode from Case Closed Podcast by Jeff Grosse and Cheryl Feldman. Episode 003 gets at the heart of business processes; automation. Service processes need as much or more autom...
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Published Jan 30, 2016, 48:42 long, audio available.
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