003 - Using ManyWho to Automate Contact Center Processes
Episode 003 gets at the heart of business processes; automation. Service processes need as much or more automation than any other part of th...
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Case Closed Podcast
The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient con...
Case Closed Podcast Podcast Guide
Listen to Case Closed Podcast, a Technology podcast by Jeff Grosse and Cheryl Feldman. Stream 3 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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Episodes
3 episodes are available for this podcast.
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Episodes
3 episodes002 - History of the Service Cloud, Features, and Use Cases
Episode 002 gets at the history of the Service Cloud. It's not been around as long as Salesforce has as a company, but it's not that much yo...
001 - Introducing Jeff, Cheryl, and the Podcast dedicated to Salesforce Service Cloud
Introducing The Case Closed Podcast Meet Jeff Grosse and Cheryl Feldman, your hosts for the first podcast dedicated completely to the Salesf...