003 - Using ManyWho to Automate Contact Center Processes
Episode 003 gets at the heart of business processes; automation. Service processes need as much or more automation than any other part of th...
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Case Closed Podcast
The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient con...
Episodes
3 episodes002 - History of the Service Cloud, Features, and Use Cases
Episode 002 gets at the history of the Service Cloud. It's not been around as long as Salesforce has as a company, but it's not that much yo...
001 - Introducing Jeff, Cheryl, and the Podcast dedicated to Salesforce Service Cloud
Introducing The Case Closed Podcast Meet Jeff Grosse and Cheryl Feldman, your hosts for the first podcast dedicated completely to the Salesf...