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002 - History of the Service Cloud, Features, and Use Cases
Episode 002 gets at the history of the Service Cloud. It's not been around as long as Salesforce has as a company, but it's not that much younger than the Sales Cloud. It's seen many evolutions over time though; in name,...
About This Episode
002 - History of the Service Cloud, Features, and Use Cases is an episode from Case Closed Podcast by Jeff Grosse and Cheryl Feldman. Episode 002 gets at the history of the Service Cloud. It's not been around as long as Salesforce has as a...
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Episode Details
Published Dec 30, 2015, 52:50 long, audio available.
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What is 002 - History of the Service Cloud, Features, and Use Cases about?
Episode 002 gets at the history of the Service Cloud. It's not been around as long as Salesforce has as a company, but it's not that much younger than the Sales Cloud. It's seen many evolutions over time though; in name, features, and possibilities. Cheryl and Jeff explore the Service Cloud's history and what makes it amazing today. Topics and Links Announcing "Customer Support Management" in March, 2001 - Introducing "Supportforce" in January 2005 - Introducing "Salesforce Service & Support 2.0" in December 2005 - Service Cloud licenses vs using Sales Cloud licenses Features of the Service Cloud licenses Customer 270º vs 360º Console features and experimenting Setting up a developer org - on Pinterest Component Exchange on AppExchange - Knowledge Business Cases for Service Cloud RemedyForce from BMC - Inside Sales use cases for Service Cloud On Target - Internal company use cases for Service Cloud Great customer service experiences Zabars - Workato - Jeff Grosse and Cheryl Feldman The Case Closed Podcast Follow Jeff @CRMFYI Follow Cheryl @CherFeldman Like us on Facebook
Where can I listen to 002 - History of the Service Cloud, Features, and Use Cases?
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Which podcast is 002 - History of the Service Cloud, Features, and Use Cases from?
002 - History of the Service Cloud, Features, and Use Cases is an episode from Case Closed Podcast by Jeff Grosse and Cheryl Feldman.
How long is this episode?
This episode is 52:50 long.
When was this episode published?
This episode was published on Dec 30, 2015.
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Are there related episodes from Case Closed Podcast?
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Where can I listen to 002 - History of the Service Cloud, Features, and Use Cases?
You can listen to 002 - History of the Service Cloud, Features, and Use Cases on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
002 - History of the Service Cloud, Features, and Use Cases is from Case Closed Podcast by Jeff Grosse and Cheryl Feldman.
What are the episode details?
Published Dec 30, 2015 and 52:50 long