LandNExpand Episode 8 - Department contributions to your Customer Experience model

If you've been in Customer Success for awhile, you agree that creating the ultimate customer experience for each target market is a company wide strategy. It means that all departments have a play and key contribution to creating the ultimate customer experience with your company. From Marketing, Sales, Services to Product, Distribution and Finance. Yet many companies still focus on creating a CSM team and think they are the golden ticket. This discussion will help you to understand how the top companies today have every department understanding what their contribution and focus is to ensure every customer finds value and ROI with their products and services.

You can listen to LandNExpand Episode 8 - Department contributions to your Customer Experience model online on Radio and Podcast. Open the player on this page to stream the available audio.

LandNExpand Episode 8 - Department contributions to your Customer Experience model is an episode from C-cret Sauce by Jackie Golden.

This episode is 7:21 long.

This episode was published on Jun 27, 2019.

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