LandNExpand Podcast - Episode 12 Customer Perspective guest Dan Moser CFO
We continue exploring the customer's perspective on what makes them choose certain technology vendors and continue to renew. Dan Moser is a...
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C-cret Sauce
Sharing Customer Success secrets to developing and maintaining Customers for Life
Episodes
12 episodesLandNExpand Podcast - Episode 11 Customer Perspective Government Guest Joah Iannotta
Joah and I explore what customer success looks like from the customer's perspective for Government. Joah has been in Government her entire c...
LandNExpand Episode 10 Customer Perspective Guest Tom Engstrom
Tom and I explore what customer success looks like from the customer's perspective. Tom has been an IT Manager for over 20 years buying and...
LandNExpand Episode 9 - How Marketing Plays in your Customer Experience Model
In designing a proven Customer Experience model, Marketing has a play throughout the customer lifecycle model for each target market. I will...
LandNExpand Episode 8 - Department contributions to your Customer Experience model
If you've been in Customer Success for awhile, you agree that creating the ultimate customer experience for each target market is a company...
LandNExpand Episode 7 - Becoming a Trusted Advisor to Your Customers
How to change the customer conversation from being a concierge and support person to becoming a trusted advisor. We will discuss the approac...
LandNExpand Secret Sauce Episode 6 - Customer Experience vs Customer Service
Are you in the business of Customer Experience or Customer Service? We will discuss the differences between these two areas and what creates...
LandNExpand Ccret Sauce Episode 5 - Customer Success Profitably
In this podcast we will discuss how to manage customer success as part of your company strategy profitably. I share the basic approach I hav...
LandNExpand Ccret Sauce Episode 4 - The Power of a Customer Lifecycle Model
This episode will share the value and power of using a Customer Lifecycle model as a strategic approach to building your corporate strategic...
LandNExpand: What is Customer Success? Episode 3
We will discuss what Customer Success means and the impact it can have on the success of your company using some examples from my 20 year ca...
LandNExpand Ccret Sauce Episode 2 - The Components of a Customer Ccret Sauce
This podcast is focused on defining the components of the Customer Ccret Sauce by sharing an example of how I designed the Customer Life cyc...
Landnexpand Customer Secret (C-cret) Sauce Episode 1 - How a Ccret Sauce creates Customers for Life
Today I introduced the idea of why a Customer secret (C-cret) sauce is important to your Corporate Customer Success strategy in creating Cus...