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A People-First, Tech-Enhanced Approach to Customer Care Shep interviews Jenni Hawkins, Vice President of Customer Care for Gas South. She discusses human-led customer service, employee engagement, and community involveme...
Human-Led Customer Experience in the Age of AI Featuring Jenni Hawkins is an episode from Amazing Business Radio by Shep Hyken. A People-First, Tech-Enhanced Approach to Customer Care Shep interviews Jenni Hawkins, Vice President of Custome...
May 5, 2026 - 22:04
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Apr 21, 2026 - 20:04
You can listen to Human-Led Customer Experience in the Age of AI Featuring Jenni Hawkins online on Radio and Podcast. Open the player on this page to stream the available audio.
Human-Led Customer Experience in the Age of AI Featuring Jenni Hawkins is an episode from Amazing Business Radio by Shep Hyken.
This episode is 24:07 long.
This episode was published on Apr 14, 2026.
This episode belongs to Amazing Business Radio.
Use the player on this page to stream the episode online.
Published Apr 14, 2026, 24:07 long, audio available.
Apr 7, 2026 - 20:07
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Mar 10, 2026 - 25:05