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Human-Led Customer Experience in the Age of AI Featuring Jenni Hawkins artwork
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Human-Led Customer Experience in the Age of AI Featuring Jenni Hawkins

Amazing Business Radio by Shep Hyken

Apr 14, 202624:07Business

A People-First, Tech-Enhanced Approach to Customer Care Shep interviews Jenni Hawkins, Vice President of Customer Care for Gas South. She discusses human-led customer service, employee engagement, and community involveme...

About This Episode

Human-Led Customer Experience in the Age of AI Featuring Jenni Hawkins is an episode from Amazing Business Radio by Shep Hyken. A People-First, Tech-Enhanced Approach to Customer Care Shep interviews Jenni Hawkins, Vice President of Custome...

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Episode Details

Published Apr 14, 2026, 24:07 long, audio available.

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