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“Engineering” Memorable Customer Experiences Featuring Lou Carbone, the OG of Experience Engineering
How Unconscious Experiences Shape Customer Loyalty Shep interviews Lou Carbone, Founder and CEO (Chief Experience Officer) of Experience Engineering®, Inc. He talks about how emotionally resonant experiences create custo...
About This Episode
“Engineering” Memorable Customer Experiences Featuring Lou Carbone, the OG of Experience Engineering is an episode from Amazing Business Radio by Shep Hyken. How Unconscious Experiences Shape Customer Loyalty Shep interviews Lou Carbone, Fo...
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Episode Details
Published Jun 23, 2026, 19:51 long, audio available.
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