Customer Transformation: How Emotional Connections Create Lasting Brand Loyalty Featuring Bob Rogers
Creating the Emotional Resonance that Connects Customers and Brands Shep interviews Bob Rogers, a former Disney employee, founder of BRC Ima...
Radio and PodcastLive Radio & PodcastsBusiness
Amazing Business Radio
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts....
Episodes
20 of 602 episodes
Designing Employee Engagement and Retention Featuring Jimmy Chebat
How to Improve Performance with Gamification and Feedback Shep interviews Jimmy Chebat, founder and CEO of ZIZO Technologies. He talks about...
How AI Predicts Customer Behavior and Improves Customer Experience Featuring Roger Dooley
How AI and Behavioral Science Are Transforming Customer Experience Shep interviews Roger Dooley, keynote speaker and author of The Persuasio...
From Disney Frontlines to Leadership: Lessons That Stick Featuring Cheryl Christensen
How Consistent Values Drive Unforgettable Service Shep interviews Cheryl Christensen, Sr. Vice President of Operations at Gathering Place. S...
Aligning Leadership, Employee, and Customer Values Featuring Paul Ingram
How Values Drive Company Culture and Customer Satisfaction Shep interviews Paul Ingram, Kravis Professor of Business at Columbia Business Sc...
Turning Customer Service into a Revenue Generator Featuring Filip Jaskólski
Leveraging AI Efficiency and Human Insight Shep interviews Filip Jaskólski, Chief Product Officer at Text. He talks about how customer servi...
How to Know the True Impact of AI in Customer Service Featuring Jeff Fettes
Balancing Productivity and Customer Satisfaction with Automation Shep interviews Jeff Fettes, founder and CEO of Laivly. He talks about how...
How Your Reputation Becomes Your Brand Identity Featuring Daniel Vivarelli
The Return on Investment of Good Customer Reviews Shep interviews Daniel Vivarelli, founder of Starloop. He talks about how customer reviews...
Creating Meaningful Experiences for the New Generation of Employees Featuring Mark Valentino
Building Employee Engagement for Better Customer Outcomes Shep interviews Mark Valentino, Head of Business Banking at Citizens Bank. He talk...
Using AI to Enhance, Not Replace, Customer Relationships Featuring Natalie Beckerman
Using AI to Enhance, Not Replace, Customer Relationships with Natalie Beckerman Balancing AI Efficiency and Humanity in Customer Service She...
Delivering Consistent On-Brand Customer Experiences Every Time Featuring Greg Tucker
How Consistency and Convenience Create Loyal Customers Shep interviews Greg Tucker, CEO, Tucker & Company, and author of Frictionless Brand...
“Engineering” Memorable Customer Experiences Featuring Lou Carbone, the OG of Experience Engineering
How Unconscious Experiences Shape Customer Loyalty Shep interviews Lou Carbone, Founder and CEO (Chief Experience Officer) of Experience Eng...
How to Be Your Customer's Trusted Partner Featuring Zee Hussain
Creating Future-Focused Customer Interactions Shep interviews Zee Hussain, Head of Global Enterprise Solutions at AT&T Business. He talks ab...
The Return on Experience (ROX) Featuring Sujay Saha
Building Customer Loyalty Through Experience and Community Shep interviews Sujay Saha, founder and CEO of Cortico-X. He talks about how alig...
How Eliminating Communication Friction Elevates Customer Experience Featuring Damon Covey
How a Unified Communication System Empowers Employees and Delights Customers Shep interviews Damon Covey, General Manager of Unified Communi...
Why Every Customer Interaction Is a Sales Opportunity Featuring Rob Jolles
Listening, Learning, and Problem-Solving with Empathy Shep interviews Rob Jolles, keynote speaker, five-time bestselling author, and host of...
Addressing the CX Listening Gap Featuring Natalie Jackson
Using Customer Feedback to Understand and Delight Customers Shep interviews Natalie Jackson, founder of Crescent Consultancy. She talks abou...
How AI-Moderated Interviews Expand Customer Understanding Featuring Aaron Cannon
AI-Powered, Human-Centric Customer Experiences Shep interviews Aaron Cannon, co-founder and CEO of Outset. He talks about how AI-moderated r...
How AI Brings Customer Delight by Design Featuring John Kim
Trust, Proactivity, and AI in Customer Service Shep interviews John Kim, CEO of Delight.ai. He talks about moving beyond simple automation t...
Elevating Effortless Customer Experiences Featuring Jen Grant
Where Empathy Meets Artificial Intelligence in Customer Service Shep interviews Jen Grant, Chief Marketing Officer at Quiq. She talks about...