Is AI Making Customer Service Better? Featuring Jay Lee
How Companies Can Balance Automation, Human Support, and Customer Experience Shep interviews Jay Lee, Chief Marketing and Growth Officer at...
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Business
Amazing Business Radio
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts....
Episodes
20 of 608 episodes
Human Judgement in the Age of AI Featuring Rachel Orston
Why Customer Feedback, Trust, and Human Decision-Making Matter More than Ever Shep interviews Rachel Orston, Chief Customer Officer at Instr...
How Memberships Create Customer Loyalty and Retention Featuring Jeff Helfgott
Turn Every Customer Interaction into a Longterm Relationship Shep interviews Jeff Helfgott, CEO of Boardroom Salon for Men. He talks about h...
How to Operationalize Customer Retention Featuring Ed Howie
Six Essential Realities for Winning Lifelong Customers Shep interviews Ed Howie, Founder & CEO of Lifelong Customers®. He shares how to keep...
Why Customer-Centric Companies Outlast Competitors Featuring Clifford Hudson
How Customer Experience (CX), Not Technology, Should Drive Business Strategy Shep interviews Clifford Hudson, the former CEO of Sonic and co...
Every Employee Is a Customer Service Employee Featuring Keith Farley
Why Customer Experience Isn’t a Department, It’s a Company-Wide Strategy Shep interviews Keith Farley, Chief Customer Officer for Aflac, Inc...
Customer Transformation: How Emotional Connections Create Lasting Brand Loyalty Featuring Bob Rogers
Creating the Emotional Resonance that Connects Customers and Brands Shep interviews Bob Rogers, a former Disney employee, founder of BRC Ima...
Designing Employee Engagement and Retention Featuring Jimmy Chebat
How to Improve Performance with Gamification and Feedback Shep interviews Jimmy Chebat, founder and CEO of ZIZO Technologies. He talks about...
How AI Predicts Customer Behavior and Improves Customer Experience Featuring Roger Dooley
How AI and Behavioral Science Are Transforming Customer Experience Shep interviews Roger Dooley, keynote speaker and author of The Persuasio...
From Disney Frontlines to Leadership: Lessons That Stick Featuring Cheryl Christensen
How Consistent Values Drive Unforgettable Service Shep interviews Cheryl Christensen, Sr. Vice President of Operations at Gathering Place. S...
Aligning Leadership, Employee, and Customer Values Featuring Paul Ingram
How Values Drive Company Culture and Customer Satisfaction Shep interviews Paul Ingram, Kravis Professor of Business at Columbia Business Sc...
Turning Customer Service into a Revenue Generator Featuring Filip Jaskólski
Leveraging AI Efficiency and Human Insight Shep interviews Filip Jaskólski, Chief Product Officer at Text. He talks about how customer servi...
How to Know the True Impact of AI in Customer Service Featuring Jeff Fettes
Balancing Productivity and Customer Satisfaction with Automation Shep interviews Jeff Fettes, founder and CEO of Laivly. He talks about how...
How Your Reputation Becomes Your Brand Identity Featuring Daniel Vivarelli
The Return on Investment of Good Customer Reviews Shep interviews Daniel Vivarelli, founder of Starloop. He talks about how customer reviews...
Creating Meaningful Experiences for the New Generation of Employees Featuring Mark Valentino
Building Employee Engagement for Better Customer Outcomes Shep interviews Mark Valentino, Head of Business Banking at Citizens Bank. He talk...
Using AI to Enhance, Not Replace, Customer Relationships Featuring Natalie Beckerman
Using AI to Enhance, Not Replace, Customer Relationships with Natalie Beckerman Balancing AI Efficiency and Humanity in Customer Service She...
Delivering Consistent On-Brand Customer Experiences Every Time Featuring Greg Tucker
How Consistency and Convenience Create Loyal Customers Shep interviews Greg Tucker, CEO, Tucker & Company, and author of Frictionless Brand...
“Engineering” Memorable Customer Experiences Featuring Lou Carbone, the OG of Experience Engineering
How Unconscious Experiences Shape Customer Loyalty Shep interviews Lou Carbone, Founder and CEO (Chief Experience Officer) of Experience Eng...
How to Be Your Customer's Trusted Partner Featuring Zee Hussain
Creating Future-Focused Customer Interactions Shep interviews Zee Hussain, Head of Global Enterprise Solutions at AT&T Business. He talks ab...
The Return on Experience (ROX) Featuring Sujay Saha
Building Customer Loyalty Through Experience and Community Shep interviews Sujay Saha, founder and CEO of Cortico-X. He talks about how alig...