106 - Ranting and Raving About Leadership, with Randi Busse

Remember that time when I disappeared for 6 weeks? CLICK HERE to find out why! Show Notes: Take a good look in the mirror. Do you want to know the reason why your company may or may not be providing great customer service? You're staring at the answer. All the surveys, processes, accountability metrics, training programs, and performance plans in the world pale in comparison to the power you have as a leader to demonstrate the character that produces great customer service and ultimately leads to creating opportunities for personal and professional growth on your team and in your business. On today's show, I chat with Randi Busse, author of Turning Rants Into Raves, about two of the most significant contributors to business success... customer service and employee engagement. cus·tom·er serv·ice /ˈkəstəmər/ /ˈsərvəs/ noun: the assistance and advice provided by a company to those people who buy or use its products or services. synonyms: client service, after-sales service, helpline Also discussed in today's episode: How does employee engagement impact customer service? Why is leadership transformation more important than employee transformation? What is the difference between a Rant Manager and a Rave Manager? Show Notes:

You can listen to 106 - Ranting and Raving About Leadership, with Randi Busse online on Radio and Podcast. Open the player on this page to stream the available audio.

106 - Ranting and Raving About Leadership, with Randi Busse is an episode from Your Best Manager by Jamie Newman.

This episode is 39:53 long.

This episode was published on Nov 14, 2017.

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