Radio and PodcastLive Radio & Podcasts

Search Radio and Podcast

Podcasts›What It Means›Southwest’s CX Soars, WhatsApp’s New Moves, AI’s Energy Puzzle

Business

Southwest’s CX Soars, WhatsApp’s New Moves, AI’s Energy Puzzle

What It Means by Forrester

Feb 5, 2026Business

Discover how Southwest Airlines nails its customer experience, the latest updates to WhatsApp for Business, and how AI is solving its own energy challenges.

Related Episodes

Continue listening to more episodes from What It Means.

Are You A Better Manager Than A Bot?

May 21, 2026 - 31:20

This is a recently recorded classic that asked a question many leaders are now living with. As AI tools b...

Put Employees At The Center Of Your AI Strategy

May 7, 2026 - 27:26

This episode was recorded previously, but it has aged exceptionally well. As AI becomes embedded in every...

Get Your AI Aligned

Apr 23, 2026 - 21:33

This is a classic episode recorded earlier in our AI journey, but its core idea has only grown more relev...

How Can B2B Marketers Adapt To Changing Search Behaviors?

Apr 9, 2026 - 17:18

We recorded this episode earlier, but its insights have only sharpened with time. As AI reshapes how buye...

Product Experts Gain New Clout Among B2B Buyers

Mar 26, 2026 - 34:57

This is a classic episode that feels even more relevant today. As B2B leaders prepare for the Forrester B...

Taming B2B Buying Mayhem

Mar 12, 2026 - 29:07

This episode is quickly becoming a classic for B2B leaders. As we head into the Forrester B2B Summit, its...

What It Means Takes A Hiatus

Feb 19, 2026 - 1:13

Our flagship podcast is on pause as we think about what comes next and how we can best bring our insights...

AI’s Impact On The B2B Buying Cycle, Healthcare, And US Jobs

Jan 22, 2026

Find out how AI is being used by B2B buyers and healthcare consumers, and get the latest forecast on the...