First Block: Interview with Jesse Zhang, Co-Founder and CEO of Decagon

Welcome to First Block, a Notion series where founders from the world’s leading companies tell us what it was like to navigate the many firsts of their startup journey—and what they learned from that experience.In this episode, we spoke with Jesse Zhang, Co-founder and CEO of Decagon. In just a year since coming out of stealth, Decagon has become a $1.5 billion AI unicorn, transforming customer service for companies with AI agents. Chapters 00:00 Intro 01:40 Rethinking Customer Experience 02:45 Early Startup Lessons 05:18 Agent Operating Procedures 09:58 Building Enterprise Trust 14:04 Scaling Fast 15:53 Hiring Philosophy 19:12 The Tool Stack 20:12 Advice Block For a full video, transcripts, and custom Notion x Decagon templates, please visit: ⁠ To learn more about how Notion is supporting startups, please visit:

You can listen to First Block: Interview with Jesse Zhang, Co-Founder and CEO of Decagon online on Radio and Podcast. Open the player on this page to stream the available audio.

First Block: Interview with Jesse Zhang, Co-Founder and CEO of Decagon is an episode from Tools & Craft Podcast by Notion.

This episode is 00:22:26 long.

This episode was published on Nov 18, 2025.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from Tools & Craft Podcast when more episodes are available from the podcast feed.