Clara McKibbin: askporter to solve your property problems from a very human angle...

Are we handing over too much power to machines and robots with all the latest and greatest apps and AI tools? What if someone could ensure the changes and developments we make, have the person, the human, very much centre of focus? What if the resident or tenant was thought of first, before any technical changes? What if the client or property owner or facility manager was put ahead of any app or flashy interface? What if the engineer or repair man or service provider was considered before any AI entity? That's exactly the approach that askporter has taken. That's why askporter has been able to help L&G's Affordable Homes tenants to fix 30% of their housing issues by themselves. That's how askporter has been able to help solve the headaches that contractors and engineers usually face, by being able to successfully automatically diagnose 97% of issues raised. Forget about computers and efficiencies, what actually makes people's lives easier? It's a tenant having instant answers and information about an issue anytime, day or night, and not having to wait on a call centre opening or an enquiry eventually being answered. It's a property/portfolio owner being able to focus on the bigger and most important ways they can improve their properties and lives, without being distracted and bogged down by low-level issues and noise. It's the residents and the managers of social housing estates being able to have instant communication, have problems solved, and have daily lives improved. People want to be heard and understood. Today's guest, Clara McKibbin, Head of Customer Experience at askporter, has been fully focused on the experience, the journey, and the communication that the human people involved in property really yearn for. Designed with the people in mind. Observed and improved for making resident's lives better and with less friction points. Working and collaborating with owners, managers and contractors to make the individual human experiences to be properly listened to and acted upon. Looking for pain points to be removed? For problems to be solved? Then askClara at askporter...

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Clara McKibbin: askporter to solve your property problems from a very human angle... is an episode from This Week In Property Podcast by This Week in Property.

This episode is 36:44 long.

This episode was published on Apr 15, 2024.

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