531. How to Become Ridiculously Easy to Do Business With and Keep Patients for Life with David Avrin

In this episode of the Savvy Dentist Podcast, Dr Jesse Green is joined by global customer experience expert David Avrin to unpack what it really means to be "ridiculously easy to do business with" and why that’s the competitive edge dental practices can no longer afford to ignore. With consumer expectations rapidly evolving and disruption sweeping through healthcare, practices that cling to outdated processes risk being left behind. David shares powerful insights into how simplicity, speed, and convenience are driving patient choice, and why traditional notions of quality and relationships, while still important, are no longer enough. From onboarding and scheduling to communication and customer journey mapping, this conversation is packed with practical takeaways to help you remove friction, build loyalty, and secure long-term patient retention. In this episode: [00:01] The problem with assuming your patients will stay loyal [03:10] How multi-generational expectations are challenging practice systems [05:45] Why patient experience matters more than ever in a world of choice [08:20] David’s personal experience as a patient and what frustrated him [10:30] The case for subtracting steps and simplifying your processes [14:00] What other industries are doing better and how dentists can learn from them [18:50] Macro trends reshaping customer experience [22:00] Why patients care more about outcomes than procedures [25:00] Rethinking marketing: it's not about quality, it's about differentiation [30:00] Why patients leave (and it’s not what you think) [34:40] The hidden power of convenience, speed, and access [39:00] How to innovate before disruption hits your practice [44:00] Should we stop treating patients “like family”? A new perspective [46:00] Final thoughts on avoiding complacency and earning patient loyalty. Resources and Links: Visit David Avrin website Get the book: Ridiculously Easy to Do Business With Follow David on Instagram David Avrin on YouTube Join the free Savvy Dentist Facebook Group Follow Dr Jesse Green on LinkedIn Visit Savvy Dentist website Mentioned in this episode: Savvy Dentist Team Training Bundle If your practice can’t run without you, it’s time for systems - not more theory. That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene. Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice. Save $2,000 for a limited time — visit savvydentist.com/team-training. Team Training Bundle 2025

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531. How to Become Ridiculously Easy to Do Business With and Keep Patients for Life with David Avrin is an episode from The Savvy Dentist by Dr Jesse Green.

This episode is 47:00 long.

This episode was published on Jan 13, 2026.

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