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What Makes AI Customer Support Work at Scale

The Modern Customer Podcast by Blake Morgan

Apr 14, 202624:17Business

AI can handle millions of customer conversations—but only when the right data, workflows, and systems are in place. Most companies underestimate what it actually takes to make that work. In this episode, Nalin Gupta , Fo...

About This Episode

What Makes AI Customer Support Work at Scale is an episode from The Modern Customer Podcast by Blake Morgan. AI can handle millions of customer conversations—but only when the right data, workflows, and systems are in place. Most companies...

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This episode belongs to The Modern Customer Podcast.

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Episode Details

Published Apr 14, 2026, 24:17 long, audio available.