Build a Brand Like Trader Joe's: Why Human Interaction Still Drives Customer Loyalty
Retail is moving toward more automation, and for customers, the experience is increasingly defined by how those systems perform. At Trader J...
Radio and PodcastLive Radio & Podcasts
Business
The Modern Customer Podcast
The Modern Customer Podcast is a show exploring the intersection of customer experience, social customer service and content. We will also dive into related leadership topics. The show is ho...
The Modern Customer Podcast Podcast Guide
Listen to The Modern Customer Podcast, a Business podcast by Blake Morgan. Stream 502 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
Show Topic
Browse this show under Business podcasts.
Episodes
20 episodes are loaded now from a catalog of 502. More episodes can be opened from this page.
Discover More
Explore Business podcasts, United States podcasts and English podcasts.
Episodes
20 of 502 episodes
United Airlines' Chief Customer Officer on Scaling CX Through Operations
In this episode of The Modern Customer Podcast, David Kinzelman, Chief Customer Officer at United Airlines—the world's largest airline, know...
CVS Health on Where AI Is Delivering Value in Healthcare
At CVS Health, AI is helping teams better understand and engage consumers—through stronger data and analytics. In this episode of The Modern...
What Makes AI Customer Support Work at Scale
AI can handle millions of customer conversations—but only when the right data, workflows, and systems are in place. Most companies underesti...
Inside KeyBank's Approach to Customer Experience and AI
AI is often deployed to improve efficiency—but its impact depends on how work is structured and delivered. In this episode of The Modern Cus...
The Transformation Economy: Why Customer Outcomes Matter More Than Ever
Customer experience is shifting from memorable interactions to driving customer outcomes. That's the shift behind the Transformation Economy...
Vanguard's Client-First Approach to Building Trust at Scale
At Vanguard , every investment is centered on client needs—but delivering that consistently at scale takes more than intent. In this week's...
The CX Strategy Behind Bimbo Bakeries' 12,000 Delivery Routes
At Bimbo Bakeries USA , customer experience comes down to one goal: making products available where and when shoppers want them. That means...
Unifying the Contact Center: Salesforce's Agentic AI Vision for Customer Service
Contact centers have long been built on fragmented systems — CRM for customer data, separate platforms for calls and messaging, and AI layer...
Service at Scale: The AI Model Driving Sales and Loyalty
Service economics have long depended on headcount. Scale meant higher cost, and capacity constrained performance. AI changes that. This week...
What the American Customer Satisfaction Index Reveals About 2026
New data from the American Customer Satisfaction Index reveals nearly a decade of stagnation, a narrowing gap between top and bottom perform...
Powering Connected Customer Conversations with Agentic Voice AI
Customer conversations generate value. Yet most organizations never connect that value to action. Context gets lost across channels, and nex...
How CAVA Integrates Hospitality, Experience, and Rewards at Scale
As restaurants scale, preserving hospitality becomes harder to sustain. This week on The Modern Customer , Andrew Rebhun, Chief Experience O...
How Great CX Turns Customers Into Superfans
Great customer experience doesn't lose customers to competitors—it loses them to apathy. And it creates superfans when ownership of the expe...
What CX Leaders Can Learn From The Laws of Employee Experience
Customer experience leaders face a familiar tension: do we put employees first or customers first? As organizations scale and adopt AI, that...
Winning with AI Without an AI Strategy
This week on The Modern Customer Podcast, you'll hear why winning with AI doesn't start with an AI strategy. In this episode, Peter Czimback...
How AI Is Changing How Customer Bugs Get Resolved
As digital products become the primary customer interface, delays in bug diagnosis and resolution now directly affect the customer experienc...
How a Fortune 500 Bank Turns Half a Million Customer Signals to Lead CX
In this episode of The Modern Customer Podcast , Krista Phillips, Chief Customer and Transformation Officer at M&T Bank , explains how a For...
Leading Experience as a CXO Inside One of America's Largest Health Systems
This week on The Modern Customer Podcast, Sven Gierlinger breaks down what CX leadership really looks like at scale. As SVP and Chief Experi...
DHL Sets the Pace for AI-Driven Logistics Innovation
This week on The Modern Customer Podcast, Will Heywood , Chief Customer Officer of DHL Supply Chain North America, shares how the world's la...
Questions About The Modern Customer Podcast
Where can I listen to The Modern Customer Podcast episodes?
You can listen to The Modern Customer Podcast episodes online on Radio and Podcast. Open an episode and the site player will stream the available audio.
What is The Modern Customer Podcast about?
The Modern Customer Podcast is listed as a Business show. The show language is listed as English.
How many The Modern Customer Podcast episodes are listed?
This page lists 502 episodes for The Modern Customer Podcast. More episodes are available from the View more button when the list continues.
Quick Answers About The Modern Customer Podcast
Where can I listen to The Modern Customer Podcast?
You can listen to The Modern Customer Podcast episodes on this page by opening an episode and using the site player.
What type of podcast is The Modern Customer Podcast?
The Modern Customer Podcast is listed as a Business show by Blake Morgan.
How many episodes are available?
This page lists 502 episodes for The Modern Customer Podcast where feed data is available.