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The Transformation Economy: Why Customer Outcomes Matter More Than Ever
Customer experience is shifting from memorable interactions to driving customer outcomes. That's the shift behind the Transformation Economy, and it's changing how companies create value for customers. This week on The M...
About This Episode
The Transformation Economy: Why Customer Outcomes Matter More Than Ever is an episode from The Modern Customer Podcast by Blake Morgan. Customer experience is shifting from memorable interactions to driving customer outcomes. That's the shi...
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This episode belongs to The Modern Customer Podcast.
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Episode Details
Published Mar 31, 2026, 26:02 long, audio available.
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Questions About This Episode
What is The Transformation Economy: Why Customer Outcomes Matter More Than Ever about?
Customer experience is shifting from memorable interactions to driving customer outcomes. That's the shift behind the Transformation Economy, and it's changing how companies create value for customers. This week on The Modern Customer Podcast, Joseph Pine , co-author of The Experience Economy and author of the new book The Transformation Economy, explores the next evolution of customer value—from experiences to transformation. 🎧 Listen to the full episode to explore the shift from experiences to outcomes. Blake Morgan was called "The Queen of CX" by Meta. She is a customer experience futurist and author of three books on customer experience. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here . Learn more at
Where can I listen to The Transformation Economy: Why Customer Outcomes Matter More Than Ever?
You can listen to The Transformation Economy: Why Customer Outcomes Matter More Than Ever online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is The Transformation Economy: Why Customer Outcomes Matter More Than Ever from?
The Transformation Economy: Why Customer Outcomes Matter More Than Ever is an episode from The Modern Customer Podcast by Blake Morgan.
How long is this episode?
This episode is 26:02 long.
When was this episode published?
This episode was published on Mar 31, 2026.
Can I save The Transformation Economy: Why Customer Outcomes Matter More Than Ever for later?
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Are there related episodes from The Modern Customer Podcast?
Yes. This page shows related episodes from The Modern Customer Podcast when more episodes are available from the podcast feed.
Quick Answers About This Episode
Where can I listen to The Transformation Economy: Why Customer Outcomes Matter More Than Ever?
You can listen to The Transformation Economy: Why Customer Outcomes Matter More Than Ever on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
The Transformation Economy: Why Customer Outcomes Matter More Than Ever is from The Modern Customer Podcast by Blake Morgan.
What are the episode details?
Published Mar 31, 2026 and 26:02 long