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Service at Scale: The AI Model Driving Sales and Loyalty

The Modern Customer Podcast by Blake Morgan

Mar 10, 202629:10Business

Service economics have long depended on headcount. Scale meant higher cost, and capacity constrained performance. AI changes that. This week on The Modern Customer, Matt Price , Founder & CEO of Crescendo , explains how...

About This Episode

Service at Scale: The AI Model Driving Sales and Loyalty is an episode from The Modern Customer Podcast by Blake Morgan. Service economics have long depended on headcount. Scale meant higher cost, and capacity constrained performance. AI ch...

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Published Mar 10, 2026, 29:10 long, audio available.

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