Powering Connected Customer Conversations with Agentic Voice AI

Customer conversations generate value. Yet most organizations never connect that value to action. Context gets lost across channels, and next steps never connect to downstream systems. This week on The Modern Customer, Ali Tore , RingCentral's SVP & GM of Conversational AI, shares how agentic voice AI closes that gap. He outlines why organizations must move beyond isolated automation and build systems that coordinate conversations, context, and follow-through across every touchpoint. If you want AI to drive real customer outcomes — not just efficiency — this episode is for you. 👉 Listen to the full episode on The Modern Customer and explore the RingCentral Agentic AI Trends 2026 report to go deeper. This episode is sponsored by RingCentral . Blake Morgan was called "The Queen of CX" by Meta. She is a customer experience futurist and author of three books on customer experience. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here . Learn more at

You can listen to Powering Connected Customer Conversations with Agentic Voice AI online on Radio and Podcast. Open the player on this page to stream the available audio.

Powering Connected Customer Conversations with Agentic Voice AI is an episode from The Modern Customer Podcast by Blake Morgan.

This episode is 30:33 long.

This episode was published on Feb 17, 2026.

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