CVS Health on Where AI Is Delivering Value in Healthcare

At CVS Health, AI is helping teams better understand and engage consumers—through stronger data and analytics. In this episode of The Modern Customer Podcast , Josh Weiner, Senior Vice President of Consumer Engagement & Analytics at CVS Health, breaks down what it actually takes to make AI work in healthcare. From predicting customer intent in the contact center to enabling more personalized and connected care, this conversation explores how AI is being applied in real-world environments. The key takeaway: AI creates value when it's applied across the full customer journey—not just as a point solution. Listen to the full episode to learn how leading organizations are using AI, data, and analytics to improve customer experience in healthcare. Connect with Josh Weiner: LinkedIn: Learn more about CVS Health: Blake Morgan was called "The Queen of CX" by Meta. She is a customer experience futurist and author of three books on customer experience. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here . Learn more at

You can listen to CVS Health on Where AI Is Delivering Value in Healthcare online on Radio and Podcast. Open the player on this page to stream the available audio.

CVS Health on Where AI Is Delivering Value in Healthcare is an episode from The Modern Customer Podcast by Blake Morgan.

This episode is 21:06 long.

This episode was published on Apr 21, 2026.

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