The Empathy Gap
Jun 26, 2026 - 9:31
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The Hidden Cost of Friction
Internal misalignment is immediately visible to your customers. Learn why the most damaging brand friction starts behind the scenes and how to become a ”bridge” for your team.
About This Episode
The Hidden Cost of Friction is an episode from The Michelli Experience by Dr. Joseph A. Michelli. Internal misalignment is immediately visible to your customers. Learn why the most damaging brand friction starts behind the scenes and how to...
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Episode Details
Published May 7, 2026, 1:51 long, audio available.
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