
How to use HMRC webchat for agents
Aug 5, 2026 - 00:05:15
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HMRC answered calls and responded to post more quickly in 2025/26 than in previous years. However, a survey of agents and taxpayers suggests that the quality of HMRC’s services continues to fall short of expected standar...
Opinions mixed on HMRC performance for 2025/26 is an episode from The ICAEW Guide to Successful Job Search by ICAEW. HMRC answered calls and responded to post more quickly in 2025/26 than in previous years. However, a survey of agents and t...
This episode belongs to The ICAEW Guide to Successful Job Search.
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Published Jul 15, 2026, 00:09:11 long, audio available.