E20 : Digital-First Customer Experience

This week on The Great Digital Transformation podcast, Gerry welcomes Joe Wheeler, a visionary leader and global expert on customer experience and digital transformation. As CEO of CX/Digital, Joe helps organizations create value by designing exceptional customer experiences. He's also a best-selling author, including his latest, The Digital-First Customer Experience, which reveals how brands leverage digital technologies for innovation and differentiation. With decades of experience advising Fortune 500 companies, Joe provides unique insights into digital transformation strategies, customer-centric cultures, and leading trends. During this compelling episode, Joe shares his forward-thinking vision for delivering seamless omnichannel experiences, analytics-driven personalization, and digitally powered employee engagement. Tune in to hear Joe's wisdom on digital leadership, digital-first mindsets, and his blueprint for digitally maturing organizations to drive growth. You won't want to miss Joe Wheeler on The Great Digital Transformation.

You can listen to E20 : Digital-First Customer Experience online on Radio and Podcast. Open the player on this page to stream the available audio.

E20 : Digital-First Customer Experience is an episode from The Great Digital Transformation by Forbes Books.

This episode is 37:15 long.

This episode was published on Aug 10, 2023.

Yes. Use the heart button on the episode page to add it to your favorite episodes list.

Yes. This page shows related episodes from The Great Digital Transformation when more episodes are available from the podcast feed.