SAP x HSBC: Holiday Retail Trends & Predictions

As the 2025 holiday shopping season nears, what’s top of mind for retailers? In this insightful episode, Winnie Albornoz (Director of Product Marketing, SAP Commerce Cloud) is joined by Eric Fisch (National Sector Head of Retail & Apparel, HSBC) to unpack the state of the retail and fashion sectors. From the shift toward off-price retailing and changes in consumer spending behavior to the nuanced role of Gen AI in customer service and advertising, this conversation offers a sharp look at what brands need to know—and how they're adapting. Eric also shares predictions on promotional strategies, loyalty programs, and why in-store retail is reclaiming its importance in an increasingly omnichannel world. What You’ll Learn in This Episode: What’s driving consumer spending decisions in 2025 The role of off-price and designer segments in shaping demand Why brands are rethinking influencer marketing and turning to UGC How AI is making resale and customer support smarter Strategies retailers are using to manage early holiday shopping and tariffs Key Takeaways: Resilient consumers are spending more cautiously, often prioritizing essentials. Luxury shoppers are trading down to contemporary brands for better value. Retailers are adopting data-driven promotions and combining online/offline tactics. The "golden age" of mega-influencers may be fading—UGC is on the rise. AI tools are now actively improving customer service, personalization, and inventory management.

You can listen to SAP x HSBC: Holiday Retail Trends & Predictions online on Radio and Podcast. Open the player on this page to stream the available audio.

SAP x HSBC: Holiday Retail Trends & Predictions is an episode from The Future of Customer Engagement and Experience Podcast by Steven Spears.

This episode is 00:25:50 long.

This episode was published on Jun 25, 2025.

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