No AI without data: Why digital success starts with the basics
Recommendation engines, dynamic pricing, conversational CX—AI can unlock them all. But without trustworthy, unified data, AI simply amplifie...
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The Future of Customer Engagement and Experience Podcast
Customers today aren’t just buying products and services - they’re buying the experience, and are willing to pay more for a great CX. Welcome to The Future of Customer Engagement and Experie...
Episodes
20 of 209 episodesU.S. home sales decline: How companies can offset the ripple effect
Existing home sales don’t count as new GDP output, but they trigger a burst of spending that powers dozens of industries. When sales sink, t...
GenAI is reshaping CX, but only for organizations ready to reinvent themselves
Generative AI is rapidly becoming a game-changer for customer experience (CX), but the real differentiator isn’t the technology itself—it’s...
How to power personalized, AI-driven customer experiences for modern shoppers
The modern shopping journey is nonlinear, unpredictable, and driven by rising expectations. Inspired by How to power personalized, AI-driven...
ERP for pulp and paper industry: Continuous optimization for process excellence
Once seen as a resource-intensive, slow-moving sector, the pulp and paper industry is now at the forefront of sustainability, digital transf...
H1 2025 retail results: Volatility, tariffs, job market hit hard; make for uncertain H2
Retail’s “canary in the coal mine” moment has arrived. The H1 2025 Retail Recap Report reveals a sector under strain from economic volatilit...
Unified commerce benefits: Powering retail renewal and marketplace AI
If you’ve ever checked online stock, headed to the store, and found empty shelves—or seen a promotion vanish at the register—you’ve felt the...
How Boston Scientific uses AI search to transform B2B commerce + boost conversions
B2B buyers now expect the same speed, personalization, and precision they enjoy in consumer shopping—and that expectation is redefining digi...
Retail and tariffs: Stockpiles, agility, and a supply chain reckoning
A slowdown in retail sales is rippling through the industry, with new tariffs and supply chain volatility forcing retailers to rethink every...
AI agent pricing: Faster, smarter decision making for margin growth
In today’s fast-moving, high-volatility markets, the old way of managing pricing—manual processes, siloed data, reactive decisions—just can’...
Rethinking manufacturing execution systems in paper and packaging
Manufacturing execution systems (MES) have long driven efficiency in paper and packaging operations. But many of these systems—often 20 to 3...
Stablecoins set to upend commerce status quo as new era of cryptocurrency begins
In this episode, we explore the accelerating shift from traditional payments to blockchain-powered digital dollars. Inspired by insights fro...
How supply chain AI helps Mercedes-AMG PETRONAS F1 team race ahead
Behind the roaring engines of a Formula One car lies an astonishing logistical challenge—14,500 precision-engineered parts, split-second dec...
How the U.S. paper and packaging industry can weather the tariff storm
When the U.S. introduced sweeping tariffs in early 2025, the global trade ripple effects hit the paper and packaging sector hard. Input cost...
Bye bye synthetic food dyes: How CPG companies can manage the phaseout
From candy aisles to cereal shelves, the bright reds, blues, and yellows in processed foods are undergoing a transformation. This episode, b...
How the semiconductor industry can manage tariff uncertainty
In an era defined by unpredictable trade tensions, the semiconductor industry finds itself at the epicenter of economic and geopolitical unc...
SAP x HSBC: Holiday Retail Trends & Predictions
As the 2025 holiday shopping season nears, what’s top of mind for retailers? In this insightful episode, Winnie Albornoz (Director of Produc...
Embedded insurance: What it is and the future of customer-centric insurance solutions
Insurance is no longer something consumers have to seek out—it’s something they’re starting to expect, automatically and intuitively. Inspir...
How AI in pricing plays a starring role the future of omnichannel commerce
Pricing isn’t just a number—it’s an experience. Inspired by The Future of Commerce article on AI-powered pricing , this episode breaks down...
“Your silence will not protect you”: Civil rights quotes for Juneteenth 2025
What does it mean to speak truth in the face of injustice? Inspired by The Future of Commerce article on Juneteenth civil rights quotes , th...