Ep 05: Redefining Customer Experience in COVID19

Covid19 has impacted the lives of every individual and business. Business leaders are finding it challenging to make decisions in this uncertain time.However, it is clear that only customer-centric companies are going to survive. But this requires the customer experience strategy which is more relatable in the COVID19.In this podcast, Samir Kumar Sah discusses:-How to start with CX strategy.How to categorise your business based on the current state of crisis.Five phase framework for making a decision for each category of business.Initiatives taken for each category of companies.

You can listen to Ep 05: Redefining Customer Experience in COVID19 online on Radio and Podcast. Open the player on this page to stream the available audio.

Ep 05: Redefining Customer Experience in COVID19 is an episode from The Experience Business by Samir Kumar Sah.

This episode is 00:15:50 long.

This episode was published on Aug 15, 2020.

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