Ep 14: How learning and development leaders can improve employee experience w/ Anil Santhapuri
Employee Experience is a new Customer Experience. A happy and engaged employee can go above and beyond for the success of an organisation. I...
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The Experience Business
THE EXPERIENCE BUSINESS is a new podcast released every Monday, Wednesday & Friday to help you make your business an Experience Business to differentiate, stay competitive and build a brand....
Episodes
15 episodes
Ep 13: How Linkedin India creates effective sales engagement virtually w/ Soumavo Sarkar
In this episode of "THE EXPERIENCE BUSINESS" podcast, Samir Kumar Sah invites Soumavo Sarkar from Linkedin India as a guest where Soumavo ta...
Ep 12: Defining problems correctly for successful business transformation w/ Matt Shatcher
In this episode of "THE EXPERIENCE BUSINESS" podcast, Samir Kumar Sah with guest Matt Shatcher talks about how to identify problems correctl...
Ep 11: Streamlining Customer Support in Covid19 for satisfied Customers w/ Rajesh Srinivasan
In this episode of "THE EXPERIENCE BUSINESS", Samir Kumar Sah with the guest Rajesh Srinivasan (Marketing Evangelist & Author) will explore...
Ep 10: Effective marketing research for the right customer messaging in product marketing w/ Kira Tchernikovsky and Raj Kuchibatla
In the tenth episode, Samir Kumar Sah invites Kira Tchernikovsky (Product Marketing & integrated communication manager, HSBC) and Raj Kuchib...
Ep 09: Content Marketing for enhancing customer experience w/ Yaagneshwaran Ganesh
Content is the pillar of every form of communication. Many brands struggle to get on a successful content marketing.In this ninth episode of...
Ep 08: Strategies to select the right type of ABM w/ Kim Marie Ruquet
In this podcast, Samir has invited Kim Marie Ruquet (an ex-Director of Marketing, Oracle and Pivotal Software) to discuss on the Strategies...
Ep 07: How Nike's customer experience & digital transformation effort provided them competitive edge.
In the seventh episode of "THE EXPERIENCE BUSINESS" podcast, Samir presents the case study of Nike to differentiate in the market and gain a...
Ep 06: Importance of Employee Experience for Experience Business w/ Japreet Saini
In this sixth episode of "The Experience Business" podcast, Samir discusses with the guest Japreet Saini, an agile coach & practitioner on i...
Ep 05: Redefining Customer Experience in COVID19
Covid19 has impacted the lives of every individual and business. Business leaders are finding it challenging to make decisions in this uncer...
Ep 04: How Customer Experience must start with the Mobile-first Experience?
In the fourth episode, Samir discusses why mobile experience must be the first priority while focussing on the customer experience.He discus...
Ep 03: Podcasting to build better relationships and experiences with B2B customers w/James Carbary
Podcasting is trending as people are hooked to audio content. In this episode, our guest James Carbary who is an authority in B2B Podcasting...
Ep 02: Why becoming Digital Business is different than doing digital?
In this episode, I demystify how becoming a digital business is different than doing digital. Becoming an "Experience Business" demands an o...
Ep 01: What it means to become an Experience Business
In this episode, I share what it means to become an "Experience Business". Today's connected customers have many choices and they are very d...
The Experience Business (Trailer)
This is trailer episode for "The Experience Business" podcast