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436: Practitioner Stories: Building A Liquid Company At ABN AMRO artwork
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436: Practitioner Stories: Building A Liquid Company At ABN AMRO

The CX Cast® by Forrester

Jan 20, 202633:58Business

Jorissa Neutelings, ABN AMRO’s Chief Digital Officer, discusses the bank’s bold vision for becoming a liquid company: a fully adaptable, hyper‑personal, modular, and conversational organization that meets customers exact...

About This Episode

436: Practitioner Stories: Building A Liquid Company At ABN AMRO is an episode from The CX Cast® by Forrester. Jorissa Neutelings, ABN AMRO’s Chief Digital Officer, discusses the bank’s bold vision for becoming a liquid company: a fully ada...

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Published Jan 20, 2026, 33:58 long, audio available.

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