435: CX And CS: Collaboration For Business Outcomes

Principal Analysts Su Doyle and Shari Srebnick join Angelina to explore the differences and overlaps between Customer Success (CS) and Customer Experience (CX) teams. The conversation delves into CX and CS teams' primary goals, metrics, and the importance of collaboration in driving growth and retention. Featuring Su Doyle, Forrester Principal Analyst Shari Srebnik, Forrester Principal Analyst covering B2B Customer Success Show Notes For more information, take a look at Su's report: B2B CX For Customer Loyalty: A Guide | Forrester And Shari's report: To Remain Relevant, Customer Success Requires A Bold Ne... | Forrester

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435: CX And CS: Collaboration For Business Outcomes is an episode from The CX Cast® by Forrester.

This episode is 26:32 long.

This episode was published on Jan 13, 2026.

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