454: Make CX Strategy Stick With Interactive Learning
Jul 2, 2026 - 26:20
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Radio and PodcastLive Radio & PodcastsPrincipal Analysts Su Doyle and Shari Srebnick join Angelina to explore the differences and overlaps between Customer Success (CS) and Customer Experience (CX) teams. The conversation delves into CX and CS teams' primary...
435: CX And CS: Collaboration For Business Outcomes is an episode from The CX Cast® by Forrester. Principal Analysts Su Doyle and Shari Srebnick join Angelina to explore the differences and overlaps between Customer Success (CS) and Custome...
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Published Jan 13, 2026, 26:32 long, audio available.
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