The Business of Learning, Episode 96: Training the Frontline Workforce

Frontline workers are the backbone of many organizations, and their learning needs require approaches that are both flexible and job-relevant. With limited time, inconsistent access to technology and constantly shifting demands, traditional training approaches don’t always stick. So, how can L&D better support this critical audience? In this episode of The Business of Learning, we spoke with JD Dillon, advisor, speaker and author of “The Frontline Enablement Playbook” and “The Modern Learning Ecosystem,” to explore how organizations can rethink training for front-line employees and embed learning into the flow of work. Tune in now for insights on: Why traditional training often fails front-line workers — and what to do instead How to design learning that fits seamlessly into the flow of work The critical role managers play in reinforcing learning and driving real behavior change

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The Business of Learning, Episode 96: Training the Frontline Workforce is an episode from The Business of Learning by Training Industry, Inc..

This episode is 40:21 long.

This episode was published on Apr 23, 2026.

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