The New Rules of Personalization With Contentful's Gabriel Dillon

Personalization has come a long way from simply adding a first name to an email subject line. Today, leading brands are using data, technology, and a culture of experimentation to create experiences that truly connect — and scale. In this episode of Tech Transformation, sponsored by Contentful, Gabriel Dillon, go-to-market lead for personalization at Contentful, shares what “good” personalization looks like right now, and what it takes to move from good to great. Listen to learn: How leading brands are defining and measuring effective personalization Why success depends on connecting experiences across every channel The metrics and signals that show when personalization is actually working How to rethink content operations to keep up with rising personalization demands Cultural and organizational shifts needed to support continuous experimentation Common misconceptions about scaling personalization and how to overcome them Lessons from other industries that are setting the bar for personalization How AI is shaping the next generation of personalized customer experiences

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The New Rules of Personalization With Contentful's Gabriel Dillon is an episode from Tech Transformation by CGT.

This episode is 19:55 long.

This episode was published on Oct 20, 2025.

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