Inside a Real Hail Shop: Approvals, Adjusters & Insurance Headaches

John Highley breaks down what it actually looks like inside a PDR shop once the hail hits. This episode is straight shop talk—insurance delays, adjuster issues, storage strategy, approvals, and how to keep jobs moving when everything is backed up and chaotic. If you've worked a storm, you already know… this is where the real game starts. 🔧 In This Episode: Dealing with insurance company confusion and delays Working with adjusters (Allstate, USAA, SolutionWorks) Why communication breaks down—and how to stay ahead of it Storage fees and why you should be charging properly Managing customer expectations during long approval times Rental car problems and when you step in to protect the deal Balancing customer satisfaction vs. fighting for your numbers Real decisions you have to make daily during hail season 💡 Key Takeaway: The storm is the easy part. Getting paid, managing insurance, and controlling the process—that's the real skill. ⚙️ For Dent Techs & Shop Owners: This podcast is for guys in the trenches running hail cars, dealing with adjusters, and trying to keep everything moving without losing their minds or their margins. No fluff. Just real experience from the shop floor.

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Inside a Real Hail Shop: Approvals, Adjusters & Insurance Headaches is an episode from Tactical Dent Tech by John Highley.

This episode is 19:14 long.

This episode was published on May 8, 2026.

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