But what about all those returns?

Customers want it fast, they want it free, and they want it cheap. And when the order isn’t quite right, they often want to send it back. Especially in the world of e-commerce. While online shopping has been a boon to brands, retailers, and consumers alike, it also has a dark side: returns. By some estimates , returns will cost U.S. companies as much as $550 billion by 2020. And perhaps no part of the business will bear the burden more than the supply chain. In this episode, SEKO Logistics’ Brian Bourke and David Schulhof of Red Hot Penny join Matt Gunn to discuss the rising challenge of returns and the future of reverse logistics.

You can listen to But what about all those returns? online on Radio and Podcast. Open the player on this page to stream the available audio.

But what about all those returns? is an episode from Supply Chain Radio by Supply Chain Radio.

This episode is 18:31 long.

This episode was published on Mar 8, 2019.

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