Understanding Agentic AI with Rita Castillo

Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Castillo, VP, Design – AI Platform Experiences. Rita illuminates how AI is becoming seamlessly woven into our daily routines, elevating automation and tackling intricate challenges. Rita deconstructs the shift from deterministic workflows to agentic systems, which can independently manage tasks while upholding ethical and security standards. We uncover the capabilities of Now Assist, the orchestrator, and specialized AI agents that unite to deliver tailored, effective, and reliable solutions. Rita also delves into the future potential of AI to unleash human creativity and propel business metamorphosis. Check out this episode for a profound dialogue on the transformative influence of AI in our professional and personal spheres. Guest - Rita Castillo, VP, Design – AI Platform Experiences Host - Bobby Brill 00:00 Introduction and Guest Welcome 03:15 Introduction to Agentic AI 05:11 Examples and Applications of Agentic AI 08:12 Autonomy in AI Systems 11:12 Deterministic Workflows and AI Learning 13:16 AI Agents and Orchestrators 17:56 Future of Agentic AI and Ethical Considerations 23:56 Large Scale Applications and Business Transformation 26:37 Conclusion and Final Thoughts ServiceNow Training and Certification: ServiceNow Community: For general information about ServiceNow, visit:

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Understanding Agentic AI with Rita Castillo is an episode from ServiceNow TechBytes by ServiceNow Community TechBytes.

This episode is 27:17 long.

This episode was published on Aug 5, 2025.

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