EVA - A Framework for Evaluating Voice Agents by ServiceNow
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceN...
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ServiceNow TechBytes
ServiceNow TechBytes is a Podcast Program hosted …
ServiceNow TechBytes Podcast Guide
Listen to ServiceNow TechBytes, a Technology podcast by ServiceNow Community TechBytes. Stream 101 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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Episodes
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AI Control Tower - Governing AI at Scale with ServiceNow
AI governance at scale — what it means, how to do it, and what regulations you need to know now. Host Bobby Brill brings together five...
AGENTIC AI - The Future of Work and the Agents Building It
What is Agentic AI — and what can it actually do for your business? In this episode of the podcast, host Bobby Brill brings together t...
The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Your dashboards show you what's happening. Process mining shows you why — and what to do about it. In this episode, Bobby Brill sits d...
The Human in the Loop | Ethical AI with Di Le
The Human in the Loop | Ethical AI with Di Le ServicveNow Insights Podcast - hosted By Bobby Brill What does it actually mean to build AI re...
UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow
AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked , Mark Stockford (GVP, Global Clo...
Exploring Leadership and AI with Anand Tharanathan
Exploring Leadership and AI with Anand Tharanathan In this engaging episode of our podcast, we delve into the world of leadership and Artifi...
AI-Driven Innovation with Shruti Shrivastava and Averria Martin
In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Researc...
Narrative Analytics with Agent Ada
Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the lates...
AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework
Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. A...
Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack
In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, a...
New Accessibility Tools and Updates with Dr. Alaina Beaver
Dr. Alaina Beaver, ServiceNow's Global Head of Accessibility, is our guest on the podcast to discuss the latest developments in accessibilit...
The Power of Customer Feedback | AI Control Tower & ServiceNow University
Exploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Rese...
Governing AI at Scale – Welcome to AI Control Tower
Governing AI – Welcome to AI Control Tower Episode Overview Governance accelerates AI success. Control enables innovation. In this pre...
Welcome to Horizon - with Brian Zaik and AJ Siegel
In this episode, get introduced to ServiceNow's latest offering, Horizon , the source of truth for experience design at ServiceNow , empower...
Understanding Agentic AI with Rita Castillo
Understanding Agentic AI with Rita Castillo In this episode of the podcast, we dive into the fascinating world of Agentic AI with Rita Casti...
ServiceNow University and Jayney Howson - Unlocking Talent Transformation
ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney...
Exploring AI Innovations - Insights from ServiceNow Researchers
Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging...
InsightBench & AgentPoirot | The Future of Data Analytics & Insights
Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strate...
The Power of Customer Feedback | Shaping User Experience at ServiceNow
Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil...