Speed, Cost, Quality: Pick All Three — Inside ServiceNow's Globalization Agent
A translation can be word-for-word accurate and still be completely wrong. In this episode, Bobby Brill sits down with Sam Smyth, Product Ma...
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ServiceNow TechBytes
ServiceNow TechBytes is a Podcast Program hosted …
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How Voice AI Learns to Understand You
Host Bobby Brill pulls together conversations with the ServiceNow linguists, research engineers, and AI governance leads working on voice, l...
Why Translation Isn't the Same as Understanding | Multilingual Content at ServiceNow
Why multilingual content is a business risk, a compliance question, and an AI-readiness problem - not just a translation checkbox - with Ser...
Teaching a Computer to Speak | Voice AI in the Real World
Voice AI sounds simple until you try to deploy it at scale — across airports, accents, languages, and thousands of employees at once....
ServiceNow Process Intelligence | Don't Automate the Chaos
Most organizations deploying AI agents can't answer a basic question: is it actually working? Not whether the agent runs — whether the...
ServiceNow Process Intelligence | From Sticky Notes to Process Maps in Five Minutes
Is process mining just Six Sigma with better software? Two former Lean Six Sigma consultants — now Product Managers at ServiceNow &mda...
The Cost of Building the Right Thing | AI, Speed & Discernment at ServiceNow
Engineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without chal...
Being AI Native at ServiceNow
What does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow exper...
Day One Ready: What New Engineers Need to Know About AI — Engineering Now Unlocked
Day One Ready: What New Engineers Actually Need to Know About AI | Engineering Now Unlocked Starting your first engineering role — or...
EVA - A Framework for Evaluating Voice Agents by ServiceNow
Voice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceN...
AI Control Tower - Governing AI at Scale with ServiceNow
AI governance at scale — what it means, how to do it, and what regulations you need to know now. Host Bobby Brill brings together five...
AGENTIC AI - The Future of Work and the Agents Building It
What is Agentic AI — and what can it actually do for your business? In this episode of the podcast, host Bobby Brill brings together t...
The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady
Your dashboards show you what's happening. Process mining shows you why — and what to do about it. In this episode, Bobby Brill sits d...
The Human in the Loop | Ethical AI with Di Le
The Human in the Loop | Ethical AI with Di Le ServicveNow Insights Podcast - hosted By Bobby Brill What does it actually mean to build AI re...
UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow
AI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked , Mark Stockford (GVP, Global Clo...
Exploring Leadership and AI with Anand Tharanathan
Exploring Leadership and AI with Anand Tharanathan In this engaging episode of our podcast, we delve into the world of leadership and Artifi...
AI-Driven Innovation with Shruti Shrivastava and Averria Martin
In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Researc...
Narrative Analytics with Agent Ada
Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the lates...
AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework
Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. A...
Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack
In this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, a...