AI-Driven Innovation with Shruti Shrivastava and Averria Martin

In this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India. Shruti takes the reigns for this episode and interviews Averria Martin, Senior Director, UX Research. The conversation covers a range of topics including the application of AI in research, internal mobility at ServiceNow, and effective leadership strategies. Averria shares her personal and professional experiences, emphasizing the importance of work-life balance, growth mindset, and fostering a collaborative culture. The episode also highlights practical advice for transitioning from IC roles to leadership and the value of internal mobility and user-centric approaches in research. Guest - Averria Martin, Senior Director, UX Research Guest Host - Shruti Shrivastava, Director of UX Research 00:00 Introduction and Guest Introduction 00:13 Meet Shruti Shrivastava 01:10 Insights on AI in Research 01:51 Interview with Averria Martin 04:48 Work-Life Balance Tips 06:53 Career Advice for Researchers 09:27 Internal Mobility and Culture at ServiceNow 12:47 AI and Research Technologies 18:20 Collaboration and Leadership 26:04 Final Thoughts and Conclusion

You can listen to AI-Driven Innovation with Shruti Shrivastava and Averria Martin online on Radio and Podcast. Open the player on this page to stream the available audio.

AI-Driven Innovation with Shruti Shrivastava and Averria Martin is an episode from ServiceNow TechBytes by ServiceNow Community TechBytes.

This episode is 26:48 long.

This episode was published on Dec 3, 2025.

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