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From Transactions to Trust
From tracking declined services to asking customers how they prefer to be contacted, Keith Mait, Senior Vice President and Auto Leader at Synchrony, outlines practical steps shops can take right now to turn one-time tran...
About This Episode
From Transactions to Trust is an episode from Ratchet+Wrench Radio. From tracking declined services to asking customers how they prefer to be contacted, Keith Mait, Senior Vice President and Auto Leader at Synchrony, outlines practical step...
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Episode Details
Published Apr 29, 2026, 27:21 long, audio available.
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Questions About This Episode
What is From Transactions to Trust about?
From tracking declined services to asking customers how they prefer to be contacted, Keith Mait, Senior Vice President and Auto Leader at Synchrony, outlines practical steps shops can take right now to turn one-time transactions into lasting relationships. He explains why loyalty isn’t a program—it’s a discipline—and how shops that stay connected between visits with timely, relevant communication will win in an increasingly competitive market.
Where can I listen to From Transactions to Trust?
You can listen to From Transactions to Trust online on Radio and Podcast. Open the player on this page to stream the available audio.
Which podcast is From Transactions to Trust from?
From Transactions to Trust is an episode from Ratchet+Wrench Radio.
How long is this episode?
This episode is 27:21 long.
When was this episode published?
This episode was published on Apr 29, 2026.
Can I save From Transactions to Trust for later?
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Are there related episodes from Ratchet+Wrench Radio?
Yes. This page shows related episodes from Ratchet+Wrench Radio when more episodes are available from the podcast feed.
Quick Answers About This Episode
Where can I listen to From Transactions to Trust?
You can listen to From Transactions to Trust on this page when the episode audio is available from the podcast feed.
Which podcast is this episode from?
From Transactions to Trust is from Ratchet+Wrench Radio.
What are the episode details?
Published Apr 29, 2026 and 27:21 long