Why Busy Shops Often Feel Broke
CPA Nick Papakyrikos joins Ratchet+Wrench Radio host Christine Schaffran for Episode 1 of a three-part series on why busy shops still strugg...
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Ratchet+Wrench Radio
The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.
Ratchet+Wrench Radio Podcast Guide
Listen to Ratchet+Wrench Radio, a Business podcast. Stream 475 episodes in English, follow new audio stories, and play episodes online on Radio and Podcast.
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Episodes
20 of 475 episodesFrom Dream to Drive: How Ashley Jo Bloom Built PNW Automotive on Grit, Transparency, and Vision
Ashley Jo Bloom, co-owner of PNW Automotive, talks about growing up in the garage, redefining shop culture, empowering future technicians, a...
Inside the Technician Mindset: What the 2026 Voice of Technician Survey Reveals
Technicians are speaking up—and the message is clear. From pay and career paths to culture and communication, this episode dives into what s...
Unlocking Hidden Equity: How Shop Owners Can Turn Real Estate into Growth Capital
Think your shop is just four walls and a lift? Think again. Discover how real estate strategies like sale leasebacks can fuel expansion, boo...
Mind Over Mayhem: How Shop Owners Can Stay Calm, Focused, and in Control
Between difficult customers, endless to-do lists, and constant problem-solving, it’s easy for shop owners to operate on autopilot. In this e...
AI in the Bay: How Shop Owners Are Building Custom Bots That Actually Work
AI isn’t replacing your team—but it might be the fastest way to multiply their time. In this episode, Seth Thorson shares how shop owners ca...
Motivation That Moves the Shop Forward
What really drives your team to perform at a higher level? In this episode, Mike Mooney breaks down how shop owners and leaders can move bey...
From Transactions to Trust
From tracking declined services to asking customers how they prefer to be contacted, Keith Mait, Senior Vice President and Auto Leader at Sy...
Give Up What You Don’t Need
A technician crashes two vehicles and causes $14,000 in damage. Instead of punishment, Louie Sharp chose something different. In Give Up Wha...
Work-Life Balance Isn’t a Luxury—It’s a Leadership Skill
Running a shop doesn’t mean living at work. In this episode of Ratchet+Wrench Radio, licensed therapist Margaret Light unpacks the mental lo...
From “Office Lady” to Industry Advocate: Michelle Pippin on Building Confident Women Leaders in Auto Repair
Michelle Pippin never planned on joining the automotive industry. A broken timing belt on a remote Alaskan highway changed everything. Now,...
Recycled, Reliable, Ready: Why Smart Shops Are Turning to Recycled OEM Parts
What if the part your customer needs is already built, already tested, and already on a truck headed your way? In this episode of Ratchet+Wr...
Carrying the Torch: Tonnika Haynes on Leading Brown’s Automotive Into the Next Generation
What happens when your dad hands you the keys to the shop—and the responsibility—before you’re old enough to vote? In this candid conversati...
Old School, New Speed: Why Two-Way Radios Still Belong in the Modern Auto Repair Shop
Cell phones, texts, shop software—auto repair shops have no shortage of ways to communicate. But are they actually slowing you down? In this...
From First Visit to Forever Customer
Customer retention doesn’t happen by accident. In this episode of Ratchet+Wrench Radio, business consultant John Waters explains why trust i...
Fearless to Courageous
He built 14 stores. Then he sold 10 of them—one by one—during one of the toughest economic downturns in modern history. In Fearless to Coura...
Shifting the Industry: Inside Tektonic 2026 with Sunil Patel
Seventy-five breakout sessions. Role-based tracks for owners, advisors, and technicians. Big-name keynotes. A coaching debate on one stage....
From Shop Floor to Scale: Brian Bates on Leading Straightaway Tire Into Its Next Chapter
What happens when a lifelong shop owner steps into the COO role of a fast-growing national platform? In this episode, Brian Bates breaks dow...
Margin Under Pressure: How Surcharging Helps Shops Fight Rising Costs
Tariffs, inflation, and rising labor costs are putting real pressure on shop margins right now—and I know a lot of shop owners are asking ho...
Skating to Where the Puck Is Going: Why the Aftermarket’s Future Depends on Education and Leadership
Recorded live from the AAPEX show floor, Northwood University president Kent MacDonald sits down with editorial director Chris Jones to disc...