
125 Years of People-First Leadership: What Shops Can Learn from Grote Industries
Why do employees stay at a company for 25, 40, even 50 years? In this episode of Ratchet+Wrench Radio, Josh Wilber discusses the hiring and...
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Why do employees stay at a company for 25, 40, even 50 years? In this episode of Ratchet+Wrench Radio, Josh Wilber discusses the hiring and...

Giving back can do more than support a good cause—it can also strengthen your shop's reputation and deepen customer loyalty. In this episode...

Congress recently advanced legislation addressing Right to Repair, but the final language looks much different than what independent repair...

In the final episode of Financial Future of Independent Auto Repair, CPA Nick Papakyrikos connects the dots between profitability, shop valu...

In episode two of this special Ratchet+Wrench Radio series, The Financial Future of Independent Auto Repair Shops, CPA Nick Papakyrikos unpa...

CPA Nick Papakyrikos joins Ratchet+Wrench Radio host Christine Schaffran for Episode 1 of a three-part series on why busy shops still strugg...

Ashley Jo Bloom, co-owner of PNW Automotive, talks about growing up in the garage, redefining shop culture, empowering future technicians, a...

Technicians are speaking up—and the message is clear. From pay and career paths to culture and communication, this episode dives into what s...

Think your shop is just four walls and a lift? Think again. Discover how real estate strategies like sale leasebacks can fuel expansion, boo...

Between difficult customers, endless to-do lists, and constant problem-solving, it’s easy for shop owners to operate on autopilot. In this e...

AI isn’t replacing your team—but it might be the fastest way to multiply their time. In this episode, Seth Thorson shares how shop owners ca...

What really drives your team to perform at a higher level? In this episode, Mike Mooney breaks down how shop owners and leaders can move bey...

From tracking declined services to asking customers how they prefer to be contacted, Keith Mait, Senior Vice President and Auto Leader at Sy...

A technician crashes two vehicles and causes $14,000 in damage. Instead of punishment, Louie Sharp chose something different. In Give Up Wha...

Running a shop doesn’t mean living at work. In this episode of Ratchet+Wrench Radio, licensed therapist Margaret Light unpacks the mental lo...

Michelle Pippin never planned on joining the automotive industry. A broken timing belt on a remote Alaskan highway changed everything. Now,...

What if the part your customer needs is already built, already tested, and already on a truck headed your way? In this episode of Ratchet+Wr...

What happens when your dad hands you the keys to the shop—and the responsibility—before you’re old enough to vote? In this candid conversati...

Cell phones, texts, shop software—auto repair shops have no shortage of ways to communicate. But are they actually slowing you down? In this...

Customer retention doesn’t happen by accident. In this episode of Ratchet+Wrench Radio, business consultant John Waters explains why trust i...