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The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.
From tracking declined services to asking customers how they prefer to be contacted, Keith Mait, Senior Vice President and Auto Leader at Sy...
A technician crashes two vehicles and causes $14,000 in damage. Instead of punishment, Louie Sharp chose something different. In Give Up Wha...
Running a shop doesn’t mean living at work. In this episode of Ratchet+Wrench Radio, licensed therapist Margaret Light unpacks the mental lo...
Michelle Pippin never planned on joining the automotive industry. A broken timing belt on a remote Alaskan highway changed everything. Now,...
What if the part your customer needs is already built, already tested, and already on a truck headed your way? In this episode of Ratchet+Wr...
What happens when your dad hands you the keys to the shop—and the responsibility—before you’re old enough to vote? In this candid conversati...
Cell phones, texts, shop software—auto repair shops have no shortage of ways to communicate. But are they actually slowing you down? In this...
Customer retention doesn’t happen by accident. In this episode of Ratchet+Wrench Radio, business consultant John Waters explains why trust i...
He built 14 stores. Then he sold 10 of them—one by one—during one of the toughest economic downturns in modern history. In Fearless to Coura...
Seventy-five breakout sessions. Role-based tracks for owners, advisors, and technicians. Big-name keynotes. A coaching debate on one stage....
What happens when a lifelong shop owner steps into the COO role of a fast-growing national platform? In this episode, Brian Bates breaks dow...
Tariffs, inflation, and rising labor costs are putting real pressure on shop margins right now—and I know a lot of shop owners are asking ho...
Recorded live from the AAPEX show floor, Northwood University president Kent MacDonald sits down with editorial director Chris Jones to disc...
Full bays don’t always mean healthy profits. In this episode of Ratchet+Wrench Radio, host Christine Schaffran sits down with Hunt Demarest,...
What really drove aftermarket performance in 2025—and what signals should shop owners be paying attention to now? In this episode of Ratchet...
What if the biggest thing holding you back isn’t your goals—but how you’re framing them? On this episode of Ratchet+Wrench Radio, Chris Mess...
Silent partners can be a powerful asset—or a costly blind spot—when it’s time to sell an auto repair business. In this episode of Ratchet+Wr...
Fifteen years ago, Kendall Warnock was a technician with a dream, five T-shirts, and a shop name chosen to land at the front of a phone book...
For 100 years, Veenstra’s Garage has served its Michigan community through depressions, relocations, sweeping industry change, and four gene...
Katie French’s journey from a Power Wheels–obsessed kid to AAPEX Service Advisor of the Year is anything but ordinary. Now, as she joins Rat...
The automotive industry faces a critical technician shortage—but Mike Coley, president of the ASE Education Foundation, is tackling the prob...
With more than 5,000 auto shop fires annually and rising risks from EVs, high-output chargers, changing shop layouts, and aging suppression...
Ford’s CEO says 5,000 technician jobs are sitting open—and that’s just the beginning. In this episode of Ratchet+Wrench Radio, Christine Sch...
At SEMA in Las Vegas, Chris Messer and Mike Jones dive into why your mindset—not your skill set—determines the trajectory of your business....
Long hours, physical strain, financial stress, and the weight of customer expectations—life in the automotive industry can take a toll. But...
As the year winds down, charitable giving becomes more than a goodwill gesture—it can be a powerful tax-saving strategy for shop owners. CPA...
You don’t need lavish parties or big bonuses to make your team feel valued. In this episode, small business expert Nick Papakryikos talks ab...
When it comes to auto repair, trust is everything. In this episode, shop owner Gary Hinendes of Gary’s Automotive Repair shares how taking t...
In this fifth episode of our Endeavor to Discover series, Endeavor B2B’s Chris Messer, Executive Vice President of the Transportation Group,...
As drivers hold onto their vehicles longer than ever, service complexity continues to rise. In this episode, GM’s Aaron Charbonneau, Directo...
Today, we’re talking with Dwayne Myers, CEO and co-founder of Dynamic Automotive — recently named America’s Top Small Business of 2025 by th...
We’re shining a spotlight on an exciting part of the automotive industry — the women who are driving innovation, leadership, and change in t...
The countdown is on for one of the biggest events in the automotive world—the 2025 SEMA Show in Las Vegas. This year, the energy doesn’t sto...
In Episode 4 of our Endeavor 2 Discover series, Chris Messer, Executive Vice President of Endeavor Business Media’s Transportation Group is...
Meet Robin Reneau—once a single mom who didn’t know how to check a dipstick and went through three broken-down cars in four years. Fast forw...
In today’s episode, we’re diving into one of the biggest challenges shop owners face: cutting through the nonstop noise of media and actuall...
This week, host Chris Jones sits down with Michael Suttle, chief development officer at Christian Brothers Automotive, to explore how this g...
In this episode of Ratchet + Wrench Radio, we sit down with Natalie Dixon, PhD, who leads the technology and marketing teams focused on adva...
Fear of public speaking affects 75% of Americans, but for automotive shop owners, effective communication isn't optional—it's essential for...
Chris Messer, executive vice president of the transportation group at Endeavor Business Media—Ratchet+Wrench's parent company, sits down onc...
Join Chris as he sits down with Jeff Cox, President of the Automotive Maintenance and Repair Association, and Andrew Car from SSI to explore...
In this episode, Mike Bennett takes us on a deep dive into the auto repair industry's remarkable 2025 journey—from the challenging spring mo...
In this Ratchet+Wrench Management Conference teaser episode, Kinja Dixon reveals how his doctor's orders and a moment of vanity sparked a tr...
In this episode, Mike Jones, president and master trainer at Discover Leadership Training, returns with Chris Messer, executive vice preside...
In this episode of Ratchet+Wrench Radio, Glenn Piccolo, managing partner at Adams Automotive in Houston, Texas, breaks down the customer ser...
In this episode, a sneak preview of his lunchtime keynote for the 2025 Ratchet+Wrench Management Conference, Rob Pietrowski, VP Research at...
For anyone who has ever uttered the words, "failure isn't an option," Mike Jones, president and master trainer at Discover Leadership Traini...
In this episode, Dave Johnson, president and CEO of Automotive Service Excellence, discusses the recent ASE Instructor Training Conference i...
When something’s off in your shop—profit’s down, productivity’s lagging, or margins are shrinking—it’s easy to blame the numbers. But what i...
Charlie Zlatkos, owner of Pleasant Care Car, immigrated to the U.S. at 17. He talks about growing his vocabulary from four English words to...