Why Busy Shops Often Feel Broke
Jun 17, 2026 - 38:39
Radio and PodcastLive Radio & PodcastsBusiness
From First Visit to Forever Customer
Customer retention doesn’t happen by accident. In this episode of Ratchet+Wrench Radio, business consultant John Waters explains why trust is the real currency of the auto repair industry—and how shop owners can create e...
About This Episode
From First Visit to Forever Customer is an episode from Ratchet+Wrench Radio. Customer retention doesn’t happen by accident. In this episode of Ratchet+Wrench Radio, business consultant John Waters explains why trust is the real currency of...
Podcast
This episode belongs to Ratchet+Wrench Radio.
Listen Online
Use the player on this page to stream the episode online.
Episode Details
Published Mar 18, 2026, 20:12 long, audio available.
Related Episodes
Continue listening to more episodes from Ratchet+Wrench Radio.
Mind Over Mayhem: How Shop Owners Can Stay Calm, Focused, and in Control
May 20, 2026 - 23:56
AI in the Bay: How Shop Owners Are Building Custom Bots That Actually Work
May 13, 2026 - 26:40
Motivation That Moves the Shop Forward
May 6, 2026 - 28:14
From Transactions to Trust
Apr 29, 2026 - 27:21