Episode five Complaint Standards

Radio Ombudsman by Radio Ombudsman

Jul 9, 202500:32:52Government & Organizations

This week, we're joined by Paul from DEFRA, Gemma from University Hospital Birmingham and Tina from Natural England to discuss the Complaint Standards. The Complaint Standards set out how NHS and UK central government or...

Related Episodes

Continue listening to more episodes from Radio Ombudsman.

Spotlight on accessible communication report audio

Aug 19, 2026 - 00:37:33

An audio version of our Spotlight on accessible communication report.

Sadia Mir, Public Engagement Advisory Group member Making Complaints Count

Feb 24, 2026 - 00:43:35

Sadia Mir, member of our Public Engagement Advisory Group joins us on the latest episode of our podcast....

Episode seven Paula Sussex, Parliamentary and Health Service Ombudsman

Dec 1, 2025 - 00:23:51

We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Maki...

Episode six Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme

Sep 17, 2025 - 00:22:40

The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our late...

Episode four Lisa Cowley, CEO at Beacon Vision

Apr 23, 2025 - 00:31:19

In the latest episode of Making Complaints count, our Outreach and Engagement Officer Alison Smith is joi...

Episode three Dr Tony Dysart

Feb 10, 2025 - 00:29:48

Our Policy and Public Affairs Manager Anna Davies is joined by Dr Tony Dysart, Senior Lead Clinician at t...

Episode two Bishop Dr Desmond Jaddoo MBE

Dec 16, 2024 - 00:41:32

In the latest episode of Making Complaints Count, our Equality, Diversity and Inclusion Advisor Annie Wak...

Episode one Rebecca Hilsenrath

Jul 26, 2024 - 00:25:51

Acting Ombudsman Rebecca Hilsenrath kicks off the first episode of our brand new podcast, Making Complain...