Episode five Complaint Standards

This week, we're joined by Paul from DEFRA, Gemma from University Hospital Birmingham and Tina from Natural England to discuss the Complaint Standards. The Complaint Standards set out how NHS and UK central government organisations should approach complaint handling in a clear and consistent way. They help organisations to: - deliver everyday good complaint handling - meet the expectations of people making complaints about their service - use feedback from complaints to make service improvements. Gemma, Paul and Tina explain the difference the Complaint Standards have made to complaint handling at their organisations and the value of learning from complaints to drive improvements.

You can listen to Episode five Complaint Standards online on Radio and Podcast. Open the player on this page to stream the available audio.

Episode five Complaint Standards is an episode from Radio Ombudsman by Radio Ombudsman.

This episode is 00:32:52 long.

This episode was published on Jul 9, 2025.

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