Spotlight on accessible communication report audio
An audio version of our Spotlight on accessible communication report.
Radio and PodcastLive Radio & Podcasts
Government & Organizations
Radio Ombudsman
Radio Ombudsman features full and frank conversations with special guests on a range of topics such as NHS investigations, good complaint handling and improving public services. Hosted by Pa...
Episodes
20 of 42 episodes
Sadia Mir, Public Engagement Advisory Group member | Making Complaints Count
Sadia Mir, member of our Public Engagement Advisory Group joins us on the latest episode of our podcast. The Group gives us feedback and ide...
Episode seven | Paula Sussex, Parliamentary and Health Service Ombudsman
We're joined by the Parliamentary and Health Service Ombudsman Paula Sussex in our latest episode of Making Complaints Count. Paula speaks t...
Episode six | Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme
The theme for this year’s World Patient Safety Day is Safer Care for Every Newborn and Child. In our latest Making Complaints Count episode,...
Episode five | Complaint Standards
This week, we're joined by Paul from DEFRA, Gemma from University Hospital Birmingham and Tina from Natural England to discuss the Complaint...
Episode four | Lisa Cowley, CEO at Beacon Vision
In the latest episode of Making Complaints count, our Outreach and Engagement Officer Alison Smith is joined by Lisa Cowley, CEO of sight lo...
Episode three | Dr Tony Dysart
Our Policy and Public Affairs Manager Anna Davies is joined by Dr Tony Dysart, Senior Lead Clinician at the Parliamentary and Health Service...
Episode two | Bishop Dr Desmond Jaddoo MBE
In the latest episode of Making Complaints Count, our Equality, Diversity and Inclusion Advisor Annie Wakefield is joined by Bishop Dr. Desm...
Episode one | Rebecca Hilsenrath
Acting Ombudsman Rebecca Hilsenrath kicks off the first episode of our brand new podcast, Making Complaints Count. Joined by her Private Sec...
Radio Ombudsman #33 | Rob Behrens reflects on seven years as the Ombudsman
In a very special episode of Radio Ombudsman, Rob Behrens takes the hot seat as he’s interviewed by his Private Secretary, Faye Glover. As h...
Radio Ombudsman #32 | Dr Sooj on making health advice go viral and battling misinformation
In our latest episode, GP and social media sensation Dr Sooj speaks to Ombudsman Rob Behrens about tackling health misinformation online and...
Radio Ombudsman #31 | Adam Wagner on defending human rights in extraordinary times
In the latest episode of Radio Ombudsman, Adam Wagner, leading barrister in public law and human rights cases, speaks to Rob Behrens about t...
Radio Ombudsman #30 | Melissa Mead on raising awareness of sepsis after the loss of her son
Melissa's son William died from sepsis in 2014. In the ten years since, Melissa has dedicated her life to raising awareness of the condition...
Radio Ombudsman #29 | Dr Bill Kirkup on patient safety and investigating avoidable harms
Since retiring from his role in public health, Dr Bill Kirkup has focused on independent investigations into public service failures, includ...
Radio Ombudsman #28 | Polly Curtis on the relationship between state and citizens
Journalist, author and CEO of Demos Polly Curtis talks to Rob Behrens about her career in journalism, becoming a board member at PHSO and th...
Radio Ombudsman #27 | Joshua Rozenberg discusses barriers to justice and Ombudsman reform
This special episode was recorded live at our strategy launch event in May 2022. In the episode, journalist and lawyer Joshua Rozenberg inte...
Angela MacDonald on her role as Complaints Champion for UK Government
Angela MacDonald, Deputy Chief Executive and Second Permanent Secretary of HMRC, talks to Rob Behrens about her career in the Civil Service...
Will Powell on the tragic loss of his son and his 30-year quest for justice
Will Powell talks to Rob Behrens and Nick Bennett about his son Robbie, who sadly died 30 years ago when he was just ten years old. In the y...
Derek Richford on how personal tragedy led him to uncover serious failings in maternity care
Derek Richford talks to Rob Behrens about the loss of his newborn grandson, Harry, at East Kent Hospitals University Trust. He explains how...
Day Riley on being transgender, mental health and what Pride means to her
In a special edition to mark Pride month, PHSO Facilities Analyst Day Riley shares her personal experiences of the challenges of being trans...