474: Revisiting Reach, Revenue, and Impact—Ending with Impact

In this episode of the Leading Learning Podcast, co-hosts Celisa Steele and Jeff Cobb wrap up their three-part look at reach, revenue, and impact by focusing on impact—often the least clearly defined and measured of the three pillars. Celisa and Jeff explore how impact looks different depending on whose perspective you consider—that of learners, employers, and the learning business itself—and why measuring impact doesn’t have to be perfect to be useful. When learning businesses treat impact data as strategic intelligence, it can inform key decisions about what to offer, what to improve, and what to retire. They also discuss how evidence of impact strengthens marketing, improves learning design, supports smarter portfolio decisions, and deepens business development conversations. When reach, revenue, and impact reinforce one another, learning businesses are better positioned not just to grow but to thrive. Show notes and a downloadable transcript are available at .

You can listen to 474: Revisiting Reach, Revenue, and Impact—Ending with Impact online on Radio and Podcast. Open the player on this page to stream the available audio.

474: Revisiting Reach, Revenue, and Impact—Ending with Impact is an episode from Leading Learning by Jeff Cobb and Jim Thompson.

This episode is 27:48 long.

This episode was published on Mar 17, 2026.

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