Living and Working at Energy Vets Taranaki with Stacey Deacon - Head Receptionist - 1035

Front Desk, Full Team: Stacey Deacon on How Energy Vets Works Day to Day Stacey Deacon didn’t train as a veterinary nurse. She’s a dedicated receptionist — and part of a reception team that sits at the centre of how Energy Vets runs day to day. In this final episode of the Energy Vets REAL+STORY series, Stacey shares what working on the front desk actually looks like inside a busy mixed practice in Taranaki. The reception team works across both the Inglewood and Waitara clinics, coordinating appointments, managing client expectations, and supporting vets and nurses through busy periods — including seasonal peaks like farm scanning alongside small animal demand. Stacey talks about the role reception plays in keeping the day running, how the team works together to manage urgent cases, and the constant balancing act of diaries, client needs, and clinical priorities. She also describes the team environment — where there’s no hierarchy, and vets, nurses, reception, and management all step in to help when things get busy. When asked what makes the difference at Energy Vets, Stacey points to the people — the way the team checks in on each other, works together, and supports one another through demanding days. And when it comes to fit, she’s clear: someone positive, who works with the team and can see the bigger picture. In This Episode 00:01 – Introduction to Stacey Deacon and the Energy Vets reception team 01:46 – Size of the reception team and working across two clinic locations 03:07 – The role of a dedicated veterinary receptionist 03:32 – How Stacey entered the veterinary industry 03:59 – What’s different about working at Energy Vets 04:34 – Busy periods: small animal demand and farm scanning season 05:30 – How the team supports each other day to day 06:02 – Reception’s role in managing diaries and urgent cases 07:16 – The type of person who fits at Energy Vets 08:18 – Energy Vets’ “best kept secret” 09:35 – Three words to describe the team 09:45 – What working at Energy Vets is like day to day 10:27 – Why Stacey joined Energy Vets 11:07 – Team environment vs expectations before joining 11:24 – No hierarchy: how vets support reception when it’s busy Hiring Link Energy Vets is currently looking for an experienced small animal veterinarian to join a genuinely team-oriented clinic. Learn more here: careers.vetclinicjobs.com/energyvets Struggling to get results from your job advertisements? If so, then shining online as a good employer is essential to attracting the types of veterinary professionals who're a perfect cultural fit for your clinic. The VetClinicJobs job board is the place to post your next job vacancy - to find out more get in touch with Lizzie at VetClinicJobs

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Living and Working at Energy Vets Taranaki with Stacey Deacon - Head Receptionist - 1035 is an episode from Paws Claws & Wet Noses | Veterinary Podcast by Julie South | Veterinary Recruitment Marketing Strategist.

This episode is 14:45 long.

This episode was published on Apr 2, 2026.

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